06-04-2011 03:09 PM
We are helping a friend who is not computer-savvy. His 360 was due to expire while he was gone, so we took our newly purchased (3-user) version and installed it on his computer. It never asked for a product key, which we assume was because he had already installed the downloaded version which he got as an update with his V4. (We don't know whether he did this or not, but assume he did, since we DID get asked for the product key on the other two computers which we hadn't bothered to update to v5.) Now his v5 will expire while WE are gone and unable to help him, and we don't know what message he will get.
If it just asks for a product key, we can provide him with that. If we have to uninstall 360 v5 and then reinstall, that will be more of a problem and he'll have to wait for us to return, meanwhile running without full protection. Does anyone know what will happen, or what message he will receive?
Thanks for any information.
06-04-2011 03:22 PM
Now that you have installed from that disk -- which you need not have done if his installation was of the same version (Standard or Premier) -- I think that it will have automatically picked up his previous key and so should expire as before. He can check that by looking at the bottom of the main screen I think since I don't have N360 on the PC I'm using at this moment.
If it relates to the expirey date as before then that's what has happened. If it says 15 or 30 days, less the time since you installed it, then it is running as a trial installation which is fine since those are fully funtional.
IMPORTANT QUESTION -- have you installed and activated from the 3 PC version you referred to as yours? If so then the clock is running and he might as well enter the KEY for that version, from the envelope it is in, since all activations expire at the same date.
BUT if he just enters the key into his existing MyNortonAccount he will get an error message that the KEY is already in use .... on your MyNortonAccount
The only way you can deal with this is to create a new MyNortonAccount on his machine using your login data -- usually your email address and a password you have created. That will mean that he can access your MyNortonAccount and use activations ....
So it's up to you.
If you have not used the disk and activation KEY yourself yet then the same situation will arise if he uses it first and it goes into his MyNortonAccount .....
So you need to decide about sharing the MyNortonAccount and if you have created your own already you might want change the password if it is one you use for private personal purposes.
I hope this is clear but please ask if it is not .....
06-04-2011 05:36 PM
Yes, I have already activated -- I wanted to see what happened and why he didn't get asked for the activation key. (It's only a couple of weeks that we lost, so it's no big deal.) But before, he has always shared the key with us and just entered it when we loaded the product, without accessing our account.
Maybe if we wait till it's expired, can we just enter the product key then?
(It's probably a moot point anyway, since he's gone now, and we'll be gone when he gets back, so he's going to have to wait for us anyway! We just wanted to tell him what to do, if we could figure it out!)
Thanks for the quick answer.
06-04-2011 06:56 PM
When the subscription expires all protection ceases -- it does not continue on a frozen definitions set. I hope you have some ay of leaving the KEY for him and telling him he must use it right away. I think he will need to click on Subscribe on N360 and then should find a way of entering the KEY -- possibly clicking on something like Enter an existing KEY ...
Tell him to come here if he's stuck but not to use the PC to access the internet until he activates.
<< But before, he has always shared the key with us and just entered it when we loaded the product, without accessing our account. >>
In which case your installation is entered as one of the activations in his MyNortonAccount .,......