01-11-2013 11:37 AM
I currently have the Windows XP operating system. MIcrosoft Office 2003. PC was built Spring 2004. I also have Norton 360 v. 220.127.116.11, 38 days left
I also have two User groups (I think that's what you call it) on my XP system, one with my wife's personal preferences and the other with mine.
Last week Thursday, Comcast came out and set me up with their internet (I already had their cable TV). I previously used DSL. They ran the cable, provided the modem, and logged in and set me up. They also downloaded their Norton Security Suite including Constant Guard. I was in my User group when the downloads took place.
Since then I've experienced major problems with my PC. One of the User group, mine actually, won't work at all. I can't access (Yahoo or Google) email, my Microsoft Excel and Word lock up, and it takes a very long time to even use the delete function to close the programs. I've also had to shut off the power to log off the PC.
The non operating User group had both the Security Suite and Constant Guard running on it, whereas the User group without the Constant Guard (I just realized this), still works.
Something also quite interesting. On Tuesday I was logging off the non-operating User group and the PC locked up because the automatic updates from Microsoft couldn't download - and I had to shut off the power to get out. Later in the evening, in the other User group, the updates loaded without any difficulty.
Would the two programs cause these problems? The Comcast Tech said no. But reading some questions and answers in Norton Community, I think its the programs.
Can I uninstall just the Constant Guard, or should I uninstall all the Norton products, and then reload them later.
01-11-2013 04:48 PM
There are some differences between the Security Suite from your ISP and 360. This could be the cause of some problems. If memory serves Constant Guard is a problem.
I would recommend that you uninstall everything, run the Norton Removal Tool to be sure that all of the bits and bytes of 360 are gone, reboot and then load the ISP's security suite only.
Keep us posted
01-11-2013 06:03 PM
First thing first, when you say user groups, are you referring to Windows User Accounts? When you boot up and go to log in with your password, you have a choice of logging into your user account or your wife's user account? If something different let us know.
Based on that assumption, anything that is installed from Comcast on your user, should also install on her user and vice-versa. Am I correct that you said you had N 360, Norton Security Suite (NSS) from Comcast and Constant Guard Protection Suite(CGPS) installed on your user account? But yor wifes user account did nto have CGPS installed ( only N 360 and NSS)?? Correct?
Based on that assumption we need to know what you desire to do. The options are:
To leave the N 360 on your system (both users) until such time as your subscription runs out (38 days from now), and then convert over to NSS.
To lose the 38 remaining days and convert (both users) over to NSS now and IMHO do the best thing posible with CGPS - remove the CGPS which has been a thorn in the side of Comcast customers for about a year now.
We can provide instruction for either choice - but we need to know which way you would like to go.
By way of explanation, you currently have both N 360 and NSS installedon your system - the possibiliy of conflict between the two is great and CGPS has caused so many problems in the past, it just mioght be adding to the duel AV program situation. No disrespect intended, but sometimes you can get a tech who is lacking in knowledge.
Please let us know which way yo desire to go and if we are thinking along the correct lines in regards to what yo are calling a "user group".
01-11-2013 08:38 PM
Well I was somewhat close in my description, User Group vs User account. Even though my wife had no clue why I did it that way, I wanted my preferences in place and not hers. Plus at the time I had a side business, so I kept it separate.
My thought was to remove NSS and the CGPS, and I mistakenly thought that CGPS was part of Norton. I do want Norton 360 for the remaining time, and may move to NSS once it expires. At this point I'm not sure I want to stay with Comcast. So I don't want to give up N 360 until the last possible second.
It was quite strange, but it seemed like I had CGPS on both user accounts, but only NSS on one. However, I didn't have the issues with my PC until after the NSS & CGPS were loaded in.
I've used the removal tool and Norton is entirely gone. I'm going to reload that shortly. I would like to remover the CGPS, and if you can give me the instructions to do so, sure would appreciate it. While I was typing this the CGPS dash board came up and it locked for a few minutes until I could get it out of sight.
Regarding the Tech's response, I agree with you (another reason of my displeasure with Comcast - and I've only had their internet for 9 days), which is why I went to Norton Community for help.
01-12-2013 06:00 AM
In order to remove CGPS, please follow these instructions to UN-install Constant Guard:
Copy and paste the following link in your Internet Explorer browser – http://downloads.idvault.com/comcast/cleaner/const
You said yuo were going to reload the Norton - I assume the N 360 with the 30 some days left. You said you aloready removed Norton using the Norton Removal Tool. Easiest way to get N 360 back with the 30 days is to go to www.nortonaccount.com , login using the email address you registered Norton with and your password. Then click on the yellow download button. This will download, install and activate your old N 360. Please run LiveUpdate (rebooting when requested) until it responds "no updtes found".
That should get you back in business. When (if) yo decide to go with Comcast let us know and we'll suplply the instructions for you to make the change over - minus the CGPS.
Keep us posted.
01-13-2013 06:51 AM
Just wanted to really thank you both for your suggestions and advice. Everything worked.
Currently I just have Norton 360 installed, and my next move will be if I move to Comcast's NSS. Is it as good as Norton 360, I mean without their CGSP? Because I never want to have that on my machine again.
02-05-2013 07:04 PM
My current Norton subscription will end in about a week. I'd like your opinon of Comcast's Security suite vs Norton 360. Which is better?
If the Comcast security suite is as good, then I'd like to download it - without the Constant Guard program! In one of the last responses, you mentioned you've tell me how. However, if Norton 360 is better, then I'd rather stick with it, and I'll renew it and move on.
02-05-2013 07:21 PM - edited 02-05-2013 07:26 PM
There isn't really a better choice. The only real differences are NSS from Comcast doesn't have online backup feature where N360 does. NSS still has a backup feature but it will only backup locally, like an external hard drive. The other difference is that N360 receives product updates before they are released for NSS. They really offer essentially the same level of protection.
Also, NSS only has a local ID Safe - unless you upgrade N360 from v6 to v20, N360 only has the online ID Safe feature.
I hope this helps.
W W W = Wild Wild West. Be careful out there!
02-06-2013 08:00 AM
Krusty13 has mentioned some of the differences. Something I would like to clarify is in regards to his comment "N360 receives product updates before they are released for NSS".
Although some upgrades are delayed for NSS, the actual functioning/proctection of NSS is not degarded during the time you are waiting for NSS upgrade. All the normal protection, virus (and other) deifintions are still updated and current. As an example, NSS is currently on version 18.104.22.168, while N 360 has been on v 22.214.171.124 since January 14th. Norton first releases the English versionof the update, then the other foreign languages and finally Comcast's and other ISP provided users.
If you desire to use ID Safe online so you can use the logins on your mobile devices, NSS can not do this, as Krusty said - it only has a Local Vault - which I have found many users desire to have in lieu of the online vault.
Using the Comcast version of NSS yu are permitted up to 7 installations (different systems) as opposed to the normal 3 users license. You will have a PIN number in lieu of a Product Key - we can tell you where to find it if you need it as there is no Norton Account as Krusty stated.
Also Norton Management cannot be used to perform any remote removals, etc with NSS.
In regards to the switch over from N 360 to NSS, I would suggest a clean install per the instructions in the following link:
You know where to find us if you have any more questions.