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Visitor
jgedwards
Posts: 5
Registered: ‎11-06-2008

Norton 360 will not run and can not access Symantec or Norton Website....**bleep** PCs!

I had Norton 360 running on my brother's laptop, but he got some kind of virus and now I can not even start the app or access any Norton or Symantec website from his pc.  I can sometimes go to other sites, but as soon as I try something with Norton or Symantec in the URL, I get a "No connection" message.  I also keep getting a popup stating "Your computer is infected!"  Windows has detected spyware infection.  When I click that it brings up "Security Center" and a link to get "AntiSpywareXP 2009".  I hate to reformat his laptop, but have no idea what the actual infection is.

 

Any help would be greatly appreciated

Contributor
Dch48
Posts: 105
Registered: ‎10-22-2008

Re: Norton 360 will not run and can not access Symantec or Norton Website....**bleep** PCs!

The infection is-  AntiSpyware XP itself---somebody clicked on the link to do a scan. This is a well known scam and installs a malware package that is difficult to remove.
XP Media Center Edition SP3
NIS 2009
IE7 & Outlook Express
Visitor
jgedwards
Posts: 5
Registered: ‎11-06-2008

Re: Norton 360 will not run and can not access Symantec or Norton Website....**bleep** PCs!

How do I get Norton 360 to run so that I can remove these threats?  The AntiSpyware XP 2009 shows scan results and of course wants me to register it.  Right now there is no available internet connection.  I was able to manually connect using an ethernet cable (wireless not working), but as I said, anytime I tried to go to a Norton or Symantec website I get a "No network connection" message.  I was able to go to Google and a 5/3rd website.  Here are some of the infection names that it says it found:

 

AceBot

BackWebLite

A-Trojan 2.0

MPower

Adlogix

Adware.IpWins

NavExcel

Msiebho

Backdoor.IRCBot

Advware.Adstart.b

PerMedia

PopMonster Description

 

I tried searching on the Symantec Virus Threats website, but most were not found.  Some did have manual removal instructions, but all say to run Live Update.  I can't even get Norton 360 to startup, much less connect to the internet.  I have also been unable to find any information removing "AntiSpywareXP 2009".

 

Please help!!

Contributor
Dch48
Posts: 105
Registered: ‎10-22-2008

Re: Norton 360 will not run and can not access Symantec or Norton Website....**bleep** PCs!

There are removal tools available from various places to get rid of Anti Spyware XP and the other like infections.  Do a google search. I'm sure you'll find them. You probably will have to reinstall your Norton products afterwards though.
XP Media Center Edition SP3
NIS 2009
IE7 & Outlook Express
Regular Contributor
Tech0utsider
Posts: 1,452
Registered: ‎07-29-2008

Re: Norton 360 will not run and can not access Symantec or Norton Website....**bleep** PCs!

Download and run ComboFix: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

 

Then, run HiJackThis and post the logfile here please

 

http://www.trendsecure.com/portal/en-US/_download/HiJackThis.exe

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Regular Contributor
ialexandra73
Posts: 73
Registered: ‎10-29-2008

Re: Norton 360 will not run and can not access Symantec or Norton Website....**bleep** PCs!

i agree with tech  , but run it in safe mode
Regular Contributor
Tech0utsider
Posts: 1,452
Registered: ‎07-29-2008

Re: Norton 360 will not run and can not access Symantec or Norton Website....**bleep** PCs!

it don't matter.
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