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Visitor
nick807
Posts: 7
Registered: ‎12-28-2008

Norton 360 won't open.

When I try to open Norton 360, my cursor shows that its loading, as if it was about to appear on the screen, but then nothing happens. It is not on my taskbar running on the side. However, when I go to the control panel and to security, it says my firewall in ON and is being managed by Norton 360. Also, without me doing anything once it said there are 6 things that need to be fixed but when i clicked on fix nothing happend and when i tried again, it said a scan is already running which is not true. I also tried to go to norton.com/nss1 but it says the link appears to be broken. What should I do?
Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Norton 360 won't open.

Use the Norton Removal Tool and then re-install your Norton Product.  Do not worry: once you have used the N.R.T. and re-started, a Windows should come up, with the Heading: How to re-install your Norton Product after using the Norton Removal Tool

 

Also, did you have any other Security Software installed on your computer before you Installed Norton 360?  If so, what was this and how did you Remove it? 

 

Do you have any other Norton Products installed on your system?  If so, what are these?

 

Thanks!

 

 

Norton Removal Tool: Norton Removal Tool.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Visitor
nick807
Posts: 7
Registered: ‎12-28-2008

Re: Norton 360 won't open.

No, there was not any other antivirus installed before this. The antivirus I had before this was Windows Live One Care and i did uninstall it using Add/Remove programs before installing Norton. However, I did download AVG free edition from download.com after this problem occured and i ran a scan and it removed whatever it found but this did not fix the problem so i uninstalled AVG right after.
Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Norton 360 won't open.

Please Download and Run the Clean-Up Tool as described here for Windows Live One Care: http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/732e6371-2e71-479a-8cd6-b189941ed4fb/.

 

 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton 360 won't open.

Hi nick807,

 

Welcome to Norton Community!

 

Please try the instructions mentioned in this Symantec Support Article.

 

Yogesh

Visitor
nick807
Posts: 7
Registered: ‎12-28-2008

Re: Norton 360 won't open.

Whenever i try to open any webpage having to do with Norton(norton removal tool) or any other scanning website there is a google webpage that says "Opps! this link appears to be broken" and popup comes up that says Your computer might be infected with malware. I cant even open Norton.com.
Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Norton 360 won't open.


nick807 wrote:
Whenever i try to open any webpage having to do with Norton(norton removal tool) or any other scanning website there is a google webpage that says "Opps! this link appears to be broken" and popup comes up that says Your computer might be infected with malware. I cant even open Norton.com.

 

Please Download, Install, Update and Run a Full Scan of all Drives in Safe. 

 

Please let us know how you get on.

 

 

Malwarebytes' Anti-Malware for Windows: http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentBody;mostPopT....

 

How to Start your Computer in Safe Mode: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_n....

 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Visitor
nick807
Posts: 7
Registered: ‎12-28-2008

Re: Norton 360 won't open.

When I turned it on in safe mode it froze on the screen that says Windows is starting up...

Therefore, I turned if off by holding down the power button on my computer for a few seconds and tried it again but it did the same thing so now i think i cant even get on my computer at all.

Visitor
nick807
Posts: 7
Registered: ‎12-28-2008

Re: Norton 360 won't open.

Ok never mind now when i tried it the 3rd time it worked. Now let me try to do what Floating Red said again. Sorry for any confusion.
Visitor
nick807
Posts: 7
Registered: ‎12-28-2008

Re: Norton 360 won't open.

After i downloaded it and saved it to my desktopi tried to run it in safe mode and normal but both places when i clicked on run my cursor showed up as if it was about to show up but then it went away and nothing happened. In other words i was able to save it on my computer succesfuly but i was unable to install it and run the scan.