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Posts: 1
Registered: ‎10-25-2011

Norton 360 won't open!

All of a sudden now, I can't open Norton 360 v5.0. On the logo on the taskbar, it shows the norton logo but instead of a red X or orange exlamation mark, it shows a grey circle with a white slash through it. I can't open it or run scans and the toolbar on internet explorer says subscription expired, when it's supposed to expire in January. It also says the firewall is disabled and I can only run Norton's full scan in safe mode. Is there anything I can do 'cause I used all my serial key's so I'm reluctant to try to re-install Norton. Thanks

Posts: 1,965
Kudos: 412
Solutions: 81
Registered: ‎08-11-2011

Re: Norton 360 won't open!

Hi, Blaze189044,


Welcome to our community!


I think the first thing for you to do is to contact the helpful folks of Norton's Live Chat customer support staff, and see if they can help you sort out your subscription issue. They can typically straighten stuff like that out in  no time flat, and then your product may simply start working again. From your description, I'm wondering if you may have gotten into a situation like I did a few years ago, where I had multiple subscriptions running and lost track of which computer was on which one.


If that doesn't help, then we're probably gonna need to do a remove-and-reinstall. But don't worry, Norton should recognize your computer as one of the installs you've already got authorized, and bring it right back. And again, should that fail, the folks at Live Chat can help. So Live Chat first, then follow the below if needed.


You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:

  1. Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete.
  2. Make sure that you have set up (and can still access) your Norton Account, and that your current Norton 360 subscription is showing under the "Products" tab, with a big yellow "Download" button at right; this is how you will reinstall your Norton product and have it linked automatically to your subscription.
  3. From Windows Control Panel, use the Add/Remove Programs function to uninstall your Norton 360. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. Take advantage of any opportunities you are given to save your Norton settings, so they can be reloaded when you reinstall Norton 360 later in the process. Reboot your computer when the uninstall is complete.
  4. Download and run the Norton Removal Tool to ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
  5. Once the Norton Removal Tool has finished, reboot your computer again, and immediately log back into your Norton Account and click that big yellow Download button. Remember, until you do this, you are temporarily without your Norton protection.

This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!" :smileyvery-happy:


Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!