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Newbie
bellawrites
Posts: 4
Registered: ‎12-02-2009

Norton 360 won't run a virus scan or any scan? help please!

[ Edited ]

The program tells me that I need to run a PC Security scan but there is no where to click to "fix" or "run scans." I can open the Main window, but cannot open the Task and Settings window or my Account window. I cannot get the software to restart or run any sort of scan.

 

Also, I'm running a Malware scan right now and it's picking up all sorts of stuff. Uh oh.

Message Edited by bellawrites on 12-02-2009 06:59 PM
floplot
Posts: 10,367
Topics: 210
Kudos: 2,015
Solutions: 361
Registered: ‎04-11-2009

Re: Norton 360 won't run a virus scan or any scan? help please!

Hi bellawrites

 

Welcome to the Norton Forum

 

After you finish the malwarebytes scan,  you can post the log here using the add attachment right below the post button.

Success always occurs in private and failure in full view.




Newbie
bellawrites
Posts: 4
Registered: ‎12-02-2009

Re: Norton 360 won't run a virus scan or any scan? help please!

It finally finished the malware scan and it is here attached.

Thanks for all your help so far!

Super Phishing Phryer
Turbo
Posts: 657
Registered: ‎05-02-2009

Re: Norton 360 won't run a virus scan or any scan? help please!

Hi bellawrites, MBAM found some stuff but the log indicates no action taken. You should let MBAM fix what it finds.
delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: Norton 360 won't run a virus scan or any scan? help please!

There is Trojan Vundo on there which is likely to be a stinker.  You will need to remove everything that MBAM can, update again, and then run another full scan to see if it was able to remove the Vundo.
Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Newbie
bellawrites
Posts: 4
Registered: ‎12-02-2009

Re: Norton 360 won't run a virus scan or any scan? help please!

okay, I ran the scans twice, let it remove everything, ran the scans again...but Norton still isn't functioning.

delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: Norton 360 won't run a virus scan or any scan? help please!

bellawrites:

 

Could you run this scanner. 

 

http://www.gmer.net/

After it is downloaded to your desktop, right click on the icon, go to properties, and click unblock and apply.  You will need to save a log in Notepad.  If it causes a blue screen, try it again in safe mode with only services and registry checked.

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Newbie
bellawrites
Posts: 4
Registered: ‎12-02-2009

Re: Norton 360 won't run a virus scan or any scan? help please!

Hey! Actually, I ran the Malware scan again and restarted my computer again and now everything seems to be working! Thanks for the help!
floplot
Posts: 10,367
Topics: 210
Kudos: 2,015
Solutions: 361
Registered: ‎04-11-2009

Re: Norton 360 won't run a virus scan or any scan? help please!

Hi bella

 

It might still be a good idea to run that Gmer scan. The new type of rootkits that are out there want you to think that things are ok, but they may not be. Malwarebytes might have cleaned up the malware right now and your N360 may appear to be working ok. The real culprit though may still be lurking inside of your computer.

Success always occurs in private and failure in full view.