01-28-2011 05:49 AM
Hi dear developers, readers.
I bought the product 6 days ago and was away from home at this time. When I came back I wanted to scan my PC but norton simply won't start.
Then I wanted to update via online and it says to me:
We're sorry, but we were unable to find a Norton product on your computer.
You can purchase a Norton product by visiting our online store at http://buy.norton.com
You can manually select your product by clicking here.
I bought Norton 360 for 3 PC's and for both of my parents works perfectly, Both of them use laptop, one with Vista, 1 with Win 7. I have Win 7 too but I have PC. My gadget disappeared too. When I wanted to place it back it shows near the gadgets but just don't load after even 5 hours..
Lastly, sorry for my bad grammar, as you see I am not native english speaker.
Every help will be appreciated.
With respect: ST4T1C
Solved! Go to Solution.
01-28-2011 08:11 AM
What security product did you have on each PC before you bought and installed N360? Did you uninstall it before you installed? What did you buy -- a CD or an online download and if the latter from where.
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help / About is where that is, in the format of nn.nn.nn.nnn
If you get any error messages please give the exact wording of them as well as any other background that could be helpful.
01-28-2011 09:02 AM
We all had Norton Internet Security 2010. Yes, I uninstalled totally. When I installed Norton 360, NIS was uninstalled. I bought a CD. But I didn't installed from the CD. I never put into my PC. I just used the serial key.
I have Win7 simple, home premium, 64 bit.
I use Norton 360 and version is 22.214.171.124
That's all. No error, no any other things, just don't start.
One more thing. I have downloaded Norton Power Eraser (before I posted here) as I saw in other thread that could help me but the problem still exists.
I'm sorry about the lack of information but didn't knew what I need to write down.
With respect, ST4T1C.
01-28-2011 11:47 AM
Looks like my problem is solved. Everything I did I uninstalled and reinstalled my norton. I restart 3 times my PC and norton works perfectly.
Thank you very much!
My highest regards.