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Visitor
jswa17
Posts: 7
Registered: ‎02-01-2012

Norton 360 won't start

I currently use Windows 7 (64 bit) Professional (all updates installed)

I've had Norton 360 for about 4 months and didn't have this problem until recently.

One day, I noticed that Norton 360 didn't turn on at the startup.

I tried to open Norton 360 manually by double clicking on the desktop icon. Nothing happened.

The support website suggested removing Norton 360 using removal tool and reinstalling it.

So I removed and reinstalled, and 360 worked for a brief moment. 

However, when I restarted the computer, it didn't turn on at the startup, and I couldn't open the program manually either.

So I repeated the removal and reinstallation process.

Again, Norton 360 came back on briefly but stopped working when I restarted the computer.

I've now tried "remove and reinstall" 4 times, but same thing happens everytime - restarting the computer renders 360 inoperable.

 

Can someone please help me with this? 

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Norton 360 won't start

Hi

  Welcome to Norton Community. Do you have any other Security Program in your computer?

What security Program you had before N360 and how did you removed it?

 

Type cmd in start->right click on cmd run as administrator->type fltmc hit enter and post the entries in your next post.

Visitor
jswa17
Posts: 7
Registered: ‎02-01-2012

Re: Norton 360 won't start

[ Edited ]

My computer came pre-installed with Norton Internet Security (trial version).

When the trial period ended, I decided to upgrade to Norton 360 instead of renewing Norton Internet Security.

I believe the Norton Internet Security was automatically removed when I used Norton 360 installer to install 360.

 

Below is what I got after typing in the commands as instructed.

 

Filter Name               Num Instances                Altitude               Frame

BHDrvx64                            5                                365100                0

eeCtrl                                   5                                329010                0

SymEFA                               6                                260600                0

luafv                                     1                                 135000                0

FileInfo                                 6                                45000                  0

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Norton 360 won't start

Hi

   Please follow the steps in the below link

http://community.norton.com/t5/Norton-Internet-Security-Norton/Error-8506-422/m-p/606260#M185823

to remove the N360 and install it back again.

Visitor
jswa17
Posts: 7
Registered: ‎02-01-2012

Re: Norton 360 won't start

I followed all of the above instructions but still no luck.

After I ran LiveUpdate and all updates are downloaded, it gave me  a prompt saying "need to restart in order to apply updates." 

So I clicked on "restart now" button, computer restarted, but N360 again failed to turn on at the startup, and I can't manually open N360 either.

 

Please help!

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Norton 360 won't start

Hi

   Start -> type cmd -> right click -> Run as administrator -> type chkdsk c: /r /f -> y -> Restart -> allow the check disk to run

 

Before that

   Computer -> Organize -> Folder and Search options -> View -> select show Hidden files and Remove the check mark next to Show hidden Operating system Files -> Apply -> ok

 

   Goto C: -> Users -> %username% ->  Appdata -> Local -> Norton ->Attach the text file cedurl.txt in your next post.

Visitor
jswa17
Posts: 7
Registered: ‎02-01-2012

Re: Norton 360 won't start

[ Edited ]

Followed the above instructions but don't see "norton" folder

Below is what I got

 

screenshot.jpg

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Norton 360 won't start

Are you checking after removing Norton?

Visitor
jswa17
Posts: 7
Registered: ‎02-01-2012

Re: Norton 360 won't start

No, N360 is currently installed on my computer.

I checked after I re-installed the N360.

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Norton 360 won't start

Okay. Did you ran nrt and ran the check disk?