11-22-2010 12:14 AM
Basically what the title says. I have Norton 360 V4 Premier Edition PC Attach version.
i bought a laptop only about 1 week ago.
Windows 7 Home Premium edition, installd my norton and it worked. i shut down my computer normally and the next day it wouldnt open. i clicked scan, nolthing happens, try to open it, i get a loading bar on my screen that dosnt not move, i try uninstall and it still wont open.
I also added Itunes and it wont connect to the store but in safe mode it works. maybe norton is blocking the connection. opens in safe mode but wont scan. internal error 0x8007045a. 3038:104. went to support and tried to download removal tool and other exe.s forums said to use but internet wont let me download it. it says no connection when clearly i have a connection.
I need help please and i have given you everything i knew,
11-22-2010 12:17 AM
oh and also my windows security thinks i have no virus protection so it gives me the option to look to buy another product online. but i have all the files on my computer. and an i icon on my desktop.
11-22-2010 08:09 AM
Is it possible that either one of you have a malware infection on board?
What products were on your machine prior to the installation of N360? How were they removed?
What products are being offered by your "Windows Security?" Is this a popup?
11-23-2010 12:00 AM
no my windows defence thing isnt a popup its the proper one in my control panel on win 7.
no other programs have been installed or removed before installation of my Norton 360 coz the laptop was brand new and norton was the first thing i put on it.
The only program i put on my computer after installing norton was itunes and it wouldnt let me connect to the store coz apparently i had no connection but everything else reqwuiring a connection would still load.
11-23-2010 08:18 AM
Many new laptops come preloaded with various antivirus programs. Please check to see if this is the case with you. If you do a search under iTunes you will find some others with the same problem and some suggestions to try.
11-23-2010 10:13 PM
when i installed norton it went through and found a norton trial so it uninstaled. the only other thing on there is my windows defender and firewall that is part of win 7. no additional software.
11-24-2010 11:39 PM
Try to boot your computer in Safe Mode with Networking, and then try to download the Norton Removal Tool from the following link:
You can try running the removal tool in Safe Mode itself. If you are still unable to download the Norton Removal Tool, you can try to uninstall Norton 360 via Uninstall a Program (Control Panel) in Safe Mode.
Let us know which one worked for you.