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Lynnie788
Posts: 4
Registered: ‎09-02-2012

Norton 360v6.0 won't install

I keep trying to download my norton 360 and it keeps going to the download manager and asking me to restart my computer.  I click restart now and once my computer restarts a message that says bad image pops up and says that there was an error.  I have tried many of the troubleshooting options under support and nothing seems to work.  I just keep going in circles.  Has anyone else had this problem and how can I download my Norton?

yank
Posts: 9,402
Kudos: 2,064
Solutions: 471
Registered: ‎12-02-2009

Re: Norton 360v6.0 won't install


Lynnie788 wrote:

I keep trying to download my norton 360 and it keeps going to the download manager and asking me to restart my computer.  I click restart now and once my computer restarts a message that says bad image pops up and says that there was an error.  I have tried many of the troubleshooting options under support and nothing seems to work.  I just keep going in circles.  Has anyone else had this problem and how can I download my Norton?


Hi Lynnie788,

 

I'm guessing you are using the standard edition of N 360 (not the premire) .  Try to download it from here: 

 

http://www.norton.com/n360s_6

 

Have your product key handy to use for activation.

 

Let us know if this works for you.

 

 

Newbie
Lynnie788
Posts: 4
Registered: ‎09-02-2012

Re: Norton 360v6.0 won't install

Now it says Error 8504, 100

yank
Posts: 9,402
Kudos: 2,064
Solutions: 471
Registered: ‎12-02-2009

Re: Norton 360v6.0 won't install

Do yu or did you have any other security programs installed prior to installing Norton?  If so they need to be uninstalled and the removal tool for that product run prior to installing Norton. 

 

One cause of that error code is a program conflicting with Norton.

 

Please tell us what your previous/curent  security programs are.

Newbie
Lynnie788
Posts: 4
Registered: ‎09-02-2012

Re: Norton 360v6.0 won't install

I just did a live chat and was told that my computer is infected.  I am super frustrated because I paid for Norton and it won't work. 

peterweb
Posts: 8,060
Kudos: 1,180
Solutions: 305
Registered: ‎04-17-2008

Re: Norton 360v6.0 won't install

You cannot blame Norton if it did not install because of an infection.

 

As yank suggested, if you had another security software installed, it would also conflict with Norton if it were not fully uninstalled.

 

What security did you have before your attempt to install Norton?


Things happen. Export/Backup your Identity Safe data.
yank
Posts: 9,402
Kudos: 2,064
Solutions: 471
Registered: ‎12-02-2009

Re: Norton 360v6.0 won't install


Lynnie788 wrote:

I just did a live chat and was told that my computer is infected.  I am super frustrated because I paid for Norton and it won't work. 


Do I understand this correctly, you were trying to install Norton on an infected system?

If that is the case, then Norton is not the reason for your frustration - your previous security product permitted the infection.  You should not install a Security program while a system is infected - because as you have found out - it usually will not install.

 

What was the name of the infection CHAT told you your system was infected with?

 

I would suggest you start a new thread with the name of the infection in the title and wait for Quads (a co-volunteer)  who does malware removal on this forum for free.