Norton 360

[sethb]

After installing the Norton Add-on Pack for Norton 360 v2 on Windows Vista and running Parental Control (and Privacy Control), the following dialog box appears every half hour or so:

Norton Add-on Pack
Parental Control is on for one or more users. You must run LiveUpdate to allow Parental Control to manage Internet access. Would you like to run LiveUpdate now?
Yes   No

Norton 360 is up-to-date, but this message appears continuously nevertheless. It also appears when logging into another computer account.

Anyone know how to stop these constant prompts to LiveUpdate? (Besides simply uninstalling the Add-on Pack.)

Thanks,

Seth Bergre

[yogesh_mohan]

Can you post a screenshot of the message?

Are you getting the message for both Windows User Accounts - Administrator and Limited?

Have you tried running LiveUpdate from all Windows User accounts?

[sethb]

Yes, the dialog box displays regardless of whether the account is an Administrator or Standard User account:



LiveUpdate runs as System so it doesn't matter which user runs it. In fact, even if a user clicks "Yes," the dialog box will reappear a little while later.

[TomV]

Hi sethb,

Is your issue resolved yet? If you still experience the same problem, I would recommend that you contact the technical support. Let me know if you need further assistance and we will be more than happy to help you.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

[sethb · Accepted solution]

Hi Tom,

Yes, this issue have been resolved. It seems the problem was fixed by a LiveUpdate.

Thanks so much,

Seth