Norton 360

[SarahTN]

I am running Norton Security Suite 6.2.1.5 on a Windows XP Professional sp3 operating system.  I cannot upgrade to another product because my computer is old and slow.  I have Outlook Express as my e-mail client, 2004.  When I close out my Outlook Express, or do a restart, my norton anti-spam option is gone.  Also, my safe web search has disappeared, on Firefox 7.0.1.4288, also the highest version I can upgrade to without slowing my computer down so much.  It was there, then it went away, all in the past week.  It does work, however, with my Chrome Browser.  Any help would be greatly appreciate.

Thank you!!

[PapauZ Norton Fighter · Accepted solution]

Hi,

for the Outlook problem please try this:

1. Close Outlook Express

2. Open Norton Security Suite

3. Go to Settings -> AntiSpam

4. Click on the Client Integration tab

5. Disable the integration for Outlook Express

6. Save the settings by clicking on Apply

7. Reopen Outlook Express (it should not load any Norton component)

8. After Outlook is fully opened and finished every processs (eg. downloading mails), close it again

9. Turn Clien Integration for Outlook Express back

10. Save the Norton settings, and close it

11. Open OE again, and check the Norton plugins.

For the Firefox issue: Unfortunately old versions are not supported. Only Firefox 12+ versions are supported by the current toolbar version.

Please let us know how it goes with your OE issue.

PapauZ

[SarahTN]

That worked!!  Thank you for your help!!

[PapauZ Norton Fighter]

Your very welcome :).

[SarahTN]

I am having the same problem again.  I keep trying the fix I did before and it isn't working.  I keep having to do it over and over since it started happening, and now I can't get to work at all.  Please help!!! 

Thank you!!

[SendOfJive Norton Fighter]

Hi SarahTN,

This is a known issue and there is an easy fix.  Please see this article for the steps to take:

Norton AntiSpam toolbar disappears from Outlook Express after I install Norton 360 Version 6.0