Norton 360

[helpfor360]

I've tried to use the Norton Bootable Recovery Tool.  After entering my product code I have two error messages.

1) If I try to perform the Power Eraser Recovery Scan I receive an error message "Error getting system path, error code 0x80045006,0"

2) If I try to perform the Norton Advanced Recovery Scan I receive the error message "unable to access disk" after it tries scanning the MBR for viruses.

I am running Windows XP, with Norton 360

Thanks.

[yank Trojan Terminator]

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helpfor360 wrote:

I've tried to use the Norton Bootable Recovery Tool.  After entering my product code I have two error messages.

1) If I try to perform the Power Eraser Recovery Scan I receive an error message "Error getting system path, error code 0x80045006,0"

2) If I try to perform the Norton Advanced Recovery Scan I receive the error message "unable to access disk" after it tries scanning the MBR for viruses.

I am running Windows XP, with Norton 360

Thanks.

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Are you sure you have created and are using the correct Norton Bootable Recovery Tool?

If you look here:

http://security.symantec.com/nbrt/nbrt.aspx

There are two tools listed - one on the left for those using ISP provided products (requiring a PIN number) and one on the right using commercial Norton Products (which N 360 would be) requireing a Product Key.

Please keep us posted.

[helpfor360]

I doubled checked and the file that I downloaded was the one on the right "NBRT-Retail-Downloader"

[yank Trojan Terminator]

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helpfor360 wrote:

I doubled checked and the file that I downloaded was the one on the right "NBRT-Retail-Downloader"

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Thanks for the feedback, one cause eliminated. 

Sorry, but I am not an expert in this area and hopefully someone more knowledgeable will be along to assist you further.

[helpfor360]

So, is there anyone that knows whats going on?

[yank Trojan Terminator]

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helpfor360 wrote:

So, is there anyone that knows whats going on?

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Sorry no one has come along yet - I have requested help from other GURU's  - please be patient.

[dickevans Super RootKit Eradicator]

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helpfor360 wrote:

I've tried to use the Norton Bootable Recovery Tool.  After entering my product code I have two error messages.

1) If I try to perform the Power Eraser Recovery Scan I receive an error message "Error getting system path, error code 0x80045006,0"

2) If I try to perform the Norton Advanced Recovery Scan I receive the error message "unable to access disk" after it tries scanning the MBR for viruses.

I am running Windows XP, with Norton 360

Thanks.

---

Hi,

Why are you trying to use the NBRT? Something must have happened to make you think that it would be the thing to do. Can you fill us in about that part of the sequence? Also, your operating system and version of 360 you are running.

Thanks

[Varghese]

Hi,

1. Are you able to boot into the machine normally without using a recovery disk?

2. If not, was there a malware incident on the machine before it stopped booting and what was the name of the malware?