Norton 360

[marc_zanyk]

yes i did - nothing opens cause it say's the program has been uninstalled.

i did the malwarebytes. it say's try quick scan first and that found 19 threats on my primary desktop PC.

so i guess - try a screenshot of it and put it here so you can see it ?

[marc_zanyk]

it won't let me send it here or as a private message to you.

too many characters. it say's i can save the log. is there some way to send that to you ?

it's all a bunch of code i don't understand.

i'll probably just remove those threats so i can run a full scan.

[peterweb Super Worm Eliminator]

You can attach a log file using the Add Attachment link at the bottom of the reply window.

As for the Malwarebytes scan, be sure to choose any options to create backups or restore points so you can restore anything you might delete by mistake.

[marc_zanyk]

i saved the log, but now i can't find it ?

the log went to my notepad. only way i could figure out to send it to you was copy/paste to a message.

sorry. can you read it ?

[marc_zanyk]

does all that look OK to remove ?

and i would have to cancel the results to go back and set it to create backups or restore points.

if these are good to go, i'll remove and then set the restore points before i do the full scan

[peterweb Super Worm Eliminator]

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marc_zanyk wrote:

does all that look OK to remove ?

and i would have to cancel the results to go back and set it to create backups or restore points.

if these are good to go, i'll remove and then set the restore points before i do the full scan

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I'm no expert on these things, so I would cancel and go back and just run the full scan, choosing the backup options. The full scan will do the same as the quick scan, and then more.

It might be an idea to run this in Safe Mode, as some malware can hide behind running Windows files.

[marc_zanyk]

except for the last 2 it's all v share. registry key's

i've never been able to get my 360 to the registry cleaner, maybe this is why ?