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Newbie
ninadr
Posts: 1
Registered: ‎05-31-2011

Norton Identity Safe - not filling in ID/password

My Norton Identity Safe is no longer filling in my User IDs & passwords.  I am logged in, my logins are all listed, I have automatically fill checked... I don't know why it is not filling in the data.  Can anyone help?

dickevans
Posts: 12,358
Registered: ‎04-08-2008

Re: Norton Identity Safe - not filling in ID/password


ninadr wrote:

My Norton Identity Safe is no longer filling in my User IDs & passwords.  I am logged in, my logins are all listed, I have automatically fill checked... I don't know why it is not filling in the data.  Can anyone help?


And you have a password set that you enter each time you boot up and begin to do your thing?

Dick
Win7x64 SP1 current NIS V21
Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: Norton Identity Safe - not filling in ID/password

Hi ninadr,

Please confirm your Norton 360 Version. To find this, on your Norton product interface, click Support > About. The version may look like 5.1.0.29.

Vineeth

 

Newbie
bkoeloe
Posts: 2
Registered: ‎06-09-2011

Re: Norton Identity Safe - not filling in ID/password

I'm having the same problem.  I can't figure out if it's got something to do with Comcast, Xfinity or Norton's. I have checked the appropriate boxes to keep this information on my computer too.  But nothing has worked so far.  Help!

Newbie
bkoeloe
Posts: 2
Registered: ‎06-09-2011

Re: Norton Identity Safe - not filling in ID/password

I do have Version 360 as noted in above posting.

Phil_D
Posts: 7,648
Topics: 207
Kudos: 2,555
Solutions: 391
Registered: ‎06-10-2008

Re: Norton Identity Safe - not filling in ID/password

After you have checked that the Symantec / Norton add-ons are enabled in your browser, you should consider resetting your Identity Safe.

 

    1. Open the main 360 interface.
    2. Go to Settings > Identity Protection.
    3. In the Identity Protection Window, go to Backup Identity Safe Data > Configure [+]
    4. In the Backup Window, "Browse" to save the data onto a USB flash drive or other convenient location. Add a password for extra security.
    5. Log out of Identity Safe.
    6. Reset the current identity safe profile by providing a wrong or empty password twice in the login window.

      Reset-Identity-Safe-2011.png

 

  1. Create a new identity safe profile. (Do not choose to import anything)
  2. In the Identity Protection Window, go to Restore Identity Safe Data > Configure [+]
  3. Browse to the NPM file you just saved on the USB flash Drive.  Click OK.

Let us know if the Autofill function works now.

 

And, always backup your Identity Safe Data to an external media on a regular basis.

Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow