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Newbie
robo
Posts: 3
Registered: ‎02-25-2012

Norton Safe Search-can't get rid of pop-up

Since I upgraded I keep getting a pop-up window asking me to try Norton Safe Search. Safe Search is installed and working fine and I use it. This pop-up is annoying as *&%^*! How can I get rid of it aside from disabling pop-ups?

 safesearch.jpg

senthilkumar
Posts: 1,130
Kudos: 254
Solutions: 108
Registered: ‎01-05-2010

Re: Norton Safe Search-can't get rid of pop-up

[ Edited ]

Hi Robo,

 

Can you try searching some text once in "Norton safe search box" and check the behavior again?

 

Thanks,

Senthil.

Newbie
robo
Posts: 3
Registered: ‎02-25-2012

Re: Norton Safe Search-can't get rid of pop-up

Intermittent. Seems ok (so far) if I use Norton Safe Search box but if I use Google or Yahoo or anything else I still get it intermittently.

senthilkumar
Posts: 1,130
Kudos: 254
Solutions: 108
Registered: ‎01-05-2010

Re: Norton Safe Search-can't get rid of pop-up

[ Edited ]

Hi Robo,

 

Have you performed anything on the popup when it occurs?   When this popup appears click on "Try Now" then  try disabling and enabling the safe search box from Norton menu.

 

we will check this issue from ourside

 

Thanks,

Senthil.

 

 

senthilkumar
Posts: 1,130
Kudos: 254
Solutions: 108
Registered: ‎01-05-2010

Re: Norton Safe Search-can't get rid of pop-up

[ Edited ]

Hi Robo,

 

After Receiving Product Update for Norton 360 v6.1.2.10. You will no longer see TryNow popup for Norton safesearch from NortonToolbar. This issue has been fixed in this update.

 

Hope this helps.

 

Thanks,

Senthil