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Visitor
hackish
Posts: 4
Registered: ‎02-08-2012

Norton Scan - File Removed - How to restore?

Having recently installed Norton 360 5.1 has caused more problems than it solved. First, it appears to have a high incidence of false positives. Second, it appears to have removed a number of these files without warning. Normally this wouldn't be a huge issue except that the files were located on my backup drive!

 

How can I recover this file? It has an option to send the file to Symantec so the data has to be somewhere. The file itself is an application I wrote to process video for my wife's thesis so it's not like I can just download another copy.

 

Full Path: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
____________________________
____________________________
On computers as of:
07/02/2012 at 9:40:49 PM
Last Used:
07/02/2012 at 9:42:51 PM
Startup Item:
No
Launched:
No
____________________________
____________________________
Very Few Users
Fewer than 5 users in the Norton Community have used this file.
____________________________
High
This file risk is high.
____________________________
Threat Details
Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.
____________________________
Origin
Downloaded from  URL Not Available

Source File:
beetrack_out.exe
____________________________
File Actions
File: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
No fix attempted
Infected file: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
No fix attempted
Infected file: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
Removed
____________________________
File Thumbprint - SHA:
acd50aa972b972815ddce7173eab9ebe3fdcac64e95be66347e104dad51481a2
____________________________
File Thumbprint - MD5:
81c7e99950be4f05d5458d5c0923a458
____________________________


mp3jo
Posts: 1,471
Topics: 269
Kudos: 100
Solutions: 113
Registered: ‎06-27-2009

Re: Norton Scan - File Removed - How to restore?

hi,

you could try this:

 

 

If you restore a file a window shows "restore & exclude this file"

 

restore bug 1.jpg

 

 

but the next window shows "exclude this risk..."

 

restore bug 2.jpg


 So please check exclusion after you restored the file!

Cheers,
Jo

Graduate of the WTT Classroom

Visitor
hackish
Posts: 4
Registered: ‎02-08-2012

Re: Norton Scan - File Removed - How to restore?

norton.jpg

I have looked closely for such an option. Unless for some reason my install has been set to computer-retard mode it doesn't seem to allow much.

mp3jo
Posts: 1,471
Topics: 269
Kudos: 100
Solutions: 113
Registered: ‎06-27-2009

Re: Norton Scan - File Removed - How to restore?

Try to login to windows as an admin user.

Does this help?

Cheers,
Jo

Graduate of the WTT Classroom

Visitor
hackish
Posts: 4
Registered: ‎02-08-2012

Re: Norton Scan - File Removed - How to restore?

The user account is part of the administrator's group.

mp3jo
Posts: 1,471
Topics: 269
Kudos: 100
Solutions: 113
Registered: ‎06-27-2009

Re: Norton Scan - File Removed - How to restore?

[ Edited ]

My pictures are from NIS 2012 but Norton 360 should be the same.

 

Can you access / change all N360 settings with this account?

 

Cheers,
Jo

Graduate of the WTT Classroom

Visitor
hackish
Posts: 4
Registered: ‎02-08-2012

Re: Norton Scan - File Removed - How to restore?

Yes I can access and change all settings with this account. I have also tried right clicking and running as administrator but there are no differences.

mp3jo
Posts: 1,471
Topics: 269
Kudos: 100
Solutions: 113
Registered: ‎06-27-2009

Re: Norton Scan - File Removed - How to restore?

Hi,

seems that I can't help you.

 

If someone else has an idea, please post it here. :smileyhappy:

 

Anyway it would be fine, if you could test downloading eicar virus test files:

http://eicar.org/85-0-Download.html

Does N360 quarantine these files and can you restore it?

 

 

Cheers,
Jo

Graduate of the WTT Classroom

Symantec Employee
HarryP
Posts: 788
Registered: ‎07-23-2010

Re: Norton Scan - File Removed - How to restore?

The option to exclude or restore is not available for all the threats. This is as mentioned here:

http://community.norton.com/t5/Norton-360/Cannot-Ignore-Exclude-certain-items/m-p/66871/highlight/tr...

 

Thanks,

HarryP