05-18-2012 06:33 AM
Earlier today my computer crashed, which does not happen fairly often. After restarting the computer, I was given an "At Risk" warning by Norton 360 V6, telling me I needed to perform a live update. The live update was about 90MB, which I was suspicious about as updates are not usually this big, and it was unlikely to be a build up of updates as I update Norton regularly. After the update performed a full system scan, which claimed to have scanned around 600,000 files after a few seconds, which does not normally happen. I then did a system restore to a point last week and after the restore had finished Norton 360 had completely vanished off my system, which is odd as I did not restore to a point which was before Norton had been installed. After reinstalling Norton successfully and running live update, the scan is still claiming to have scanned 600,000 files after a few seconds. This behavior is quite odd, so if anyone knows how it can be fixed or what is causing it your help would be much appreciated.
05-18-2012 06:47 AM
After reinstalling Norton, were you sure to run LiveUpdate manually a few times, rebooting as necessary, until no updates were available?
Try running Autofix. Click on Support - Get Support. See if this finds anything.
Then try running a full system scan in Safe Mode.
05-18-2012 07:07 AM
You may have done more damage than good by using System Restore with N360 installed. Normally System Restore will mess up (if not totally wipe out) a Norton product. The System Restore actually removes updates, defintions etc from the time of the restore point to present, so your N 360 is without numerous updates and since it "disappeared" in your words, a clean install would be your best bet in order to get everything back up and running.
Please export your ID Safe Data prior to doing anything so you will have a saved copy to restore with when you get N 360 back up and running 100%.
I believe your best bet would be to unistall N 360 via Contorl Panel, download and run the Norton Removal Tool and then insatll N360, running LiveUpdate (rebooting as requested) until such time as LiveUpdate responds "no more updates available". Then reboot one last time.
Keep us posted.