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Visitor
sergiohm
Posts: 3
Registered: ‎08-03-2012

Norton Security Suite - Does not let PowerDVD 11 run because it detects a Trojan

I installed Power DVD (purchased and downloaded from the Cyberlink site) and whenever it runs, it creates a .tmp file which is detected by Norton Security Suite as a Trojan virus!

Can anyone help?

Symantec Employee
HarryP
Posts: 736
Registered: ‎07-23-2010

Re: Norton Security Suite - Does not let PowerDVD 11 run because it detects a Trojan

Hi Sergiohm,

 

Welcome to Norton Community!!

 

Sorry for the inconvenience. Which version of Security Suite do you use? Can you provide more details regarding the detection from Norton?

 

Thanks,

 

HarryP

Visitor
sergiohm
Posts: 3
Registered: ‎08-03-2012

Re: Norton Security Suite - Does not let PowerDVD 11 run because it detects a Trojan

Certainly!

Product Name: Norton Security Suite
Version: 6.2.1.5
Media SKU: 21223854
Current SKU: 21223854
Family SKU: 21199564
End Point ID: {F8E2A818-8169-4BD0-99E6-F6588C3ACC8F}
LiveUpdate Channel: Traditional
Vendor Name: Comcast

 

The details are that when Power DVD v11.0.2024.53 tries to play a bluray, it creates a temporary file and Norton thinks it is a Trojan

 

Full Path: c:\users\sergiohm\appdata\local\temp\cyberlink\{ad406be5-2172-4c58-853a-89771bd414b5}\f5006a810b.tmp Threat: Trojan.Gen.2 ____________________________ ____________________________ On computers as of 8/10/2012 at 8:57:59 PM Last Used 8/10/2012 at 8:57:59 PM Startup Item No Launched No ____________________________ ____________________________ Unknown Number of users in the Norton Community that have used this file: Unknown ____________________________ Unknown This file release is currently not known. ____________________________ High This file risk is high. ____________________________ Threat Details Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium. ____________________________

____________________________ File Actions File: c:\users\sergiohm\appdata\local\temp\cyberlink\{ad406be5-2172-4c58-853a-89771bd414b5}\f5006a810b.tmp Blocked ____________________________ File Thumbprint - SHA: 0a212d66f43122a612ceaebe89411f7fbac318cdd36cfff907113da0a953c457 ____________________________ File Thumbprint - MD5: 46bbb5f6ad6700f9e4aef93c90914504 ____________________________

 

Appreciate your help!

Newbie
Dplus12
Posts: 1
Registered: ‎08-14-2012

Re: Norton Security Suite - Does not let PowerDVD 11 run because it detects a Trojan

I'm having the same issue...

Symantec Employee
HarryP
Posts: 736
Registered: ‎07-23-2010

Re: Norton Security Suite - Does not let PowerDVD 11 run because it detects a Trojan

[ Edited ]

Can you try adding the following folder to the Scan Exclusions(AutoProtect & SONAR) in Norton Security Suite and check if the problem persists?

c:\users\sergiohm\appdata\local\temp\cyberlink

 

Thanks,

HarryP

Visitor
sergiohm
Posts: 3
Registered: ‎08-03-2012

Re: Norton Security Suite - Does not let PowerDVD 11 run because it detects a Trojan

That worked!

Thanks!