Norton 360

[Brett_79]

Note to admin:  PLEASE DO NOT MERGE THIS POST WITH ANOTHER THREAD

I believe my computer has what I think is a redirect virus (1st click on Google searches often get redirected - with both Chrome and IE).   Any assistance on how to go about removing it would be appreciated.     

I'm running the Norton Security Suite  (Version 5.2.0.13) with updated definitions and Norton will not detect any problems.    I've read that I should not run other tools without expert advice/direction so I'm looking for advice before proceeding with other solutions.     

I'm running Windows 7 Home Premium/SP -1/64 bit.

[Edit: Clarified the subject ]

[Quads]

I see your other post and stating running Microsoft,  Microsoft what??   Essentials.

Quads

[Edit: Clarified the subject ]

[Sagar_S]

Hi Brett,

Please do the scan of your computer with Norton Power Eraser.

For More info check the following link : https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v48495311_EndUserProfile...

Let me know once you have done the scan with that.

Regards,

Sagar

[Edit: Clarified the subject]

[Brett_79]

I had also run Microsoft Windows Malicious Software Removal Tool (KB890830) x64.    It also detected nothing.   

[Brett_79]

Ok, I downloaded and ran Norton Power Eraser.  It reported "Scan Complete, No Risks Found".    The redirects are still there, often to the "happili" website.   

[Cheryl37]

I have had the same experiences...nothing seems to work.

[Cheryl37]

This did not work for me although someone else I know was successful with this tool.

[Cannibal713]

Had the same problem, w/ happilli. Norton Power Eraser scrubbed the culprit and I'm happilly browsing without re-direct.

Thanks for the tip Sugar_S

c

[Cheryl37]

I'll try Norton Eraser again at some point.  But I just downloaded Google Chrome and the problem seems to have gone away.

[Quads]

I am no longer on this thread as others are helping and NPE was used.

Found malware that causes this redirect,  infected my PC, ran NPE,after Windows 7 would not load properly hahahaha  used avenger to swap things around.

Bye

Quads