Norton 360

[prabs99]

My friend has N360 Premier v5 (CD version) installed on his computer (Win 7 w/SP1, IE 9 rolled back to IE8). The safeweb part of the toolbar is greyed out and the identity safe button is missing. I have tried uninstalling and reinstalling and even tried the Norton removal tool, but still no go. IE8 says that the toolbars are enabled but even his homepage yahoo.com cannot be verified. Any help is appreciated.

Thanks

[senthilkumar Symantec Employee]

Hi Prabs99,

Can you  check following settings under "Settings"->"Idenity Protection"-> "Quick controls" -> " Identity dafe and safe surfing " options are CHECKED under it

Thanks,

Senthil

[prabs99]

Yes they are enabled. One thing I noticed, is that when I click on setting in the norton toolbar, it does not bring the N360 window up like it is supposed to.

[senthilkumar Symantec Employee]

Hi

Can you provide following information to know more about the issue?


1.N360 V5 version (you can find it from N360 main UI->about)?

2.Are you able to open N360 settings window from desktop?

3.Are you able to setup identity safe through->settings->identity protection->identity setup

4.IE8 browser type 32bit or 64bit?

5.Check whether "Antiphising is enabled under->N360 Main UI->settings->identity protection

Thanks,
Senthil

[prabs99]

1.N360 V5 version (you can find it from N360 main UI->about)?

5.1.0.29

2.Are you able to open N360 settings window from desktop?
Yes

3.Are you able to setup identity safe through->settings->identity protection->identity setup

 Yes

4.IE8 browser type 32bit or 64bit?

32bit

5.Check whether "Antiphising is enabled under->N360 Main UI->settings->identity protection

Yes

[senthilkumar Symantec Employee]

Hi,

Please run Liveupdate repeatedly to get all the latest update and check the behavior.

Can you try installing firefox latest and check identitysafe and safe web behavior in that?

Thanks,
Senthil

[vowels]

I have not yet known about this tool bar .. Come to know about this when I have read this thread..!!

[prabs99]

Had to run NRT twice and reset IE 8 settings before I got it to work. Not really sure what the problem was. Hopefully it still works after installing IE9. 

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senthilkumar wrote:

Hi,

Please run Liveupdate repeatedly to get all the latest update and check the behavior.

Can you try installing firefox latest and check identitysafe and safe web behavior in that?

Thanks,
Senthil

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