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Newbie
scran53
Posts: 2
Registered: ‎12-01-2012

Norton Windows 8 App

I installed 360 using WIN7.  I upgraded to WIN8 about 2 weeks ago.  I just installed the Norton 360 App.  This is installed on 1 computer with one user account.  When I click on the App it tells me that I have it installed on Scott-Windows 7 (security warning) and Windows 7-1 (secured).  Both have the subscription status correct..  What's going on here?

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Norton Windows 8 App

[ Edited ]

Hi,

 

please go to this site: http://manage.norton.com

Log in with your Norton Account email and password. Here you can manage all your devices. It is possible that because of the different OS the installer created a different uniqe ID for your machine after the Win8 installation, and in the Norton Management site it is reported as a 2nd device.

 

Let us know the results.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Newbie
scran53
Posts: 2
Registered: ‎12-01-2012

Re: Norton Windows 8 App

That's exactly what happened.  Both are saying secured now.  I was just afraid that I wasn't fully protected.  Thanks so much for the help.