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Newbie
yosibeck
Posts: 2
Registered: ‎06-10-2012
Accepted Solution

Norton account page gives blank page - can't reinstall my norton 360

I had to reformat my hard disk due to failure.

Now I want to reinstall my Norton 360 from my norton account.

However, whatever browser I use, I get a white blank screen when I try to access the Norton account page

https://www.mynortonaccount.com  or

https://account.norton.com

So I am stuck without an option to install Norton 360, which is really the first thing I want to do when I reinstall everything on my laptop.

Any ideas what goes wrong?

Yossi

 

 

 

yank
Posts: 5,840
Kudos: 1,219
Solutions: 302
Registered: ‎12-02-2009

Re: Norton account page gives blank page - can't reinstall my norton 360

Hi yossi,

 

You can try to download the following be sure to get the correct link.  You will probably need your product key at some point.

 

FWIW - I just checked and I can get to both of the links you provided in IE9.

N360 V6 Standard- www.norton.com/n360s_6

N360 V6 Premier - www.norton.com/n360p_6



Newbie
yosibeck
Posts: 2
Registered: ‎06-10-2012

Re: Norton account page gives blank page - can't reinstall my norton 360

Hi Yank,
Thanks. It must have been some hickup between my internet provider and the norton server line...
For 4 hours I got blank Norton account pages on two PC's with 3 different browsers.
Now suddenly they all work and I reinstalled 360 and it is working again as of old....
Thanks anyway and sorry about the trouble.
Yossi
yank
Posts: 5,840
Kudos: 1,219
Solutions: 302
Registered: ‎12-02-2009

Re: Norton account page gives blank page - can't reinstall my norton 360

You are welcome Yossi, server hiccups are not totally unusual, glad you got it sorted and trust me - it was no trouble - We (collectively - all posters here) are always glad to help others.