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Visitor
rickmarc
Posts: 2
Registered: ‎11-26-2011
Accepted Solution

Norton and Firefox 13

Greetings,

 

Can anyone let me know when Firefox 13 will be compatible with Norton 360? (Or is there a solution now or a workaround?)

 

Thanks,

 

Rick

Phishing Phryer
DaveH
Posts: 4,680
Registered: ‎01-06-2010

Re: Norton and Firefox 13

It already is, patch was released through live update.

Look in the 360 section for more info, one of the sticky posts in the top section will explain it.

Dave

Visitor
rickmarc
Posts: 2
Registered: ‎11-26-2011

Re: Norton and Firefox 13

Dave,

 

Great! Now functional again.

 

Thanks to you, and to Norton for quick action!

 

Rick

Newbie
pebold
Posts: 1
Registered: ‎06-16-2012

Re: Norton and Firefox 13

I've just downloaded norton 360 and norton utilities and now firefox is not working properly. I've searched Norton help for some help but Nathan the virtual helper was useless. Any suggestions? or was it just a bad mistake and a big waste of time and money spending a lot of money on Norton products

Visitor
roddydog
Posts: 4
Registered: ‎06-13-2012

Re: Norton and Firefox 13

Sticky...I see NO sticky.

How do we get the toolbar to work with Firefox 13? Please do NOT redirect this post, just lay out the steps.

Thanks

peterweb
Posts: 4,609
Kudos: 525
Solutions: 178
Registered: ‎04-17-2008

Re: Norton and Firefox 13

Manually run LiveUpdate a few times, rebooting as necessary, until no updates are available.


Things happen. Export/Backup your Identity Safe data.
Symantec Employee
Sagar_S
Posts: 110
Registered: ‎01-27-2010

Re: Norton and Firefox 13

Hi pebold,

 

Please run the Live update till it says no updates available.

Then check the Firefox it will be compatable with Firefox 13 now.

 

If you need any furhter help let us know.

 

Regards,

 

Sagar S

Visitor
roddydog
Posts: 4
Registered: ‎06-13-2012

Re: Norton and Firefox 13

Thanks guys, I have run live update countless times re-started and still no toolbar...it wasn't this much trouble last time.

I'll keep trying, thanks.

Rod

peterweb
Posts: 4,609
Kudos: 525
Solutions: 178
Registered: ‎04-17-2008

Re: Norton and Firefox 13

[ Edited ]

roddydog wrote:

Thanks guys, I have run live update countless times re-started and still no toolbar...it wasn't this much trouble last time.

I'll keep trying, thanks.

Rod


Make sure you have the toolbar enabled. Click on Tools -> Add-ons and ensure you have the Norton Toolbar and Norton Vulnerabliltiy Protection enabled.

 

toolbar enable.JPG

 

If that is not your issue, try Yank's suggestion in the following post.

 

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-13-ToolBar-is-Not-Working/m-p/...


Things happen. Export/Backup your Identity Safe data.
Visitor
roddydog
Posts: 4
Registered: ‎06-13-2012

Re: Norton and Firefox 13

[ Edited ]

Finally, after Yanks steps...thx.

It really shouldn't be so complicated though.