Norton 360

[Graemesamuels]

Hi

I'm having issues with hard drive space so I ran WinDirStat and found out that N360 backup is using 99GB of my 150GB hard drive. Brilliant!! How can two thirds of my hard drive be taken up by backup files?

So I'm guessing that it's hanging on to old files or duplication them.

How do I proceed? obviously I need to delete something but what is the question is what? I tried backing up on-line and then reselecting the C drive and deleting the backup set but it only got rid of 3ish GB.

I tried finding the backup files with explorer and when I open that I get a number of files labeled 0 through 9 and A through F, the range in size from 5GB to 9GB and each one shows today as the last edit so it looks like all have up to date info in.

Any help would be greatly received.

Graeme

[Graemesamuels]

This is the info I'm getting from WinDirStat:

C: 121.1GB
N360 backup 96.8GB
Documents/settings 7.1GB
Windows 6.5GB
Program files 5.1GB
<files> 2.9GB
Recycler 2.2GB
MSOcache 669MB
20 dgit alpha/numeric file name 3.7MB

I'm a complete biff when it comes to computers but this can't be right surely?

[HarryP]

Please read the information provided here:

http://community.norton.com/t5/Norton-360/Backup-using-LOADS-of-disk-space-why/m-p/511444

It should be doing incremental backups, but in your case it seems that Norton 360 is performing full backup. To resolve this, you can try this.

- Verify if you have all your valuable data in your computer, if not you can restore it form the backup sets.

- Delete/Purge all the backupsets.

- Create a new backup set and run backup.

Monitor if the Norton 360 backup is consuming more space again and report back.

Thanks,

HarryP

[Graemesamuels · Accepted solution]

Thanks for the response Harry.
I ended up getting a Norton help desk rep (three actually) to sort it. It seems 360 had just gone a bit mad. They wiped it off the pc, wiped all the backups which it seems were not usable anyway and started from scratch. Gave me 60 sub extension without me even asking so I guess the problem might be one they know about.
Interestingly the rep said not to use the auto feature and to set my own frequency. Might be a clue there.