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Newbie
maya22
Posts: 2
Registered: ‎12-12-2012
Accepted Solution

Norton download manager

Hi, I've recently purchased the norton360 multi device have downloaded it. I've opened the 'download manager'and then gets stuck on the 'initializing' stage. Eventually I receive a message saying "error unable to continue". I've tried unistalling all products and re-downloading, but to no avail. Would anybody be able to help me please!

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: Norton download manager

Welcome maya22

 

What security software did you have installed before your purchase of 360 Multi Device.?

 

If it was a Norton product, you should run the Norton Removal Tool.

 

Download the Norton Removal Tool from here   www.norton.com/nrt
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Uninstall your Norton product with Windows control panel.
Reboot.
Run the Norton Removal Tool.
Reboot.
Now run the installer for the 360 Multi Device.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.

 

If it was not a Norton product, if you tell us we can guide you to the proper removal utility.

 

 

 


Things happen. Export/Backup your Identity Safe data.
Newbie
maya22
Posts: 2
Registered: ‎12-12-2012

Re: Norton download manager

Thank you for your quick reply and help! much appreciated!!:smileytongue:

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: Norton download manager

Glad to hear you found a solution.

 

We are here if you need us again.

 

 

 


Things happen. Export/Backup your Identity Safe data.
shannons
Posts: 11,962
Topics: 51
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009

Re: Norton download manager