12-12-2012 01:16 AM
Hi, I've recently purchased the norton360 multi device have downloaded it. I've opened the 'download manager'and then gets stuck on the 'initializing' stage. Eventually I receive a message saying "error unable to continue". I've tried unistalling all products and re-downloading, but to no avail. Would anybody be able to help me please!
Solved! Go to Solution.
12-12-2012 07:15 AM
What security software did you have installed before your purchase of 360 Multi Device.?
If it was a Norton product, you should run the Norton Removal Tool.
Download the Norton Removal Tool from here www.norton.com/nrt
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Uninstall your Norton product with Windows control panel.
Run the Norton Removal Tool.
Now run the installer for the 360 Multi Device.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.
If it was not a Norton product, if you tell us we can guide you to the proper removal utility.