06-27-2012 10:39 AM
I bought Norton 360 Premier with 3 install licenses. My computer crashed and I contacted Norton customer service. I explained that I had the product key from my installation and about 9 months left on my subscription. I wanted to save my last download for a third computer in my home, and use the product key from my installation, from my crashed computer to reinstall Norton without using the last install. The customer service representative had me go to a web address that I don't remember now and download Norton, and said not to worry.
Now I get a pop up from norton saying that my free trial is going to end and I should buy a subscription.
Norton should really reconsider what they are doing. I have been a customer for years, and I paid for my installation, and I want it back without having to repurchase, or use up my last install license. After all, I have the key from my last install.
The frustration and harrassment I feel while trying to get what I paid for from Norton and dealing with their customer disservice, has me thinking that I should switch to another security product.
Does Norton have anyone who is not a pinhead working for them? Why doesn't Norton provide some real customer service? Should I just forget it and move on to another security product?
06-27-2012 10:53 AM - edited 06-27-2012 10:55 AM
You can use your Product Key to activate your Norton program that you have reinstalled on the same computer without incurring any loss of available activations. It sounds like you simply need to enter the Product Key in the program you have installed in order to activate it. While your activations should remain unchanged, if you should happen to mistakenly lose an activation in the process, Customer Support will be able to reinstate it easily.
The only thing that you need to be careful about is that the Product Keys for Norton 360 and Norton 360 Premier are not interchangable - so make sure you are matching the correct program to whatever key you have.
06-27-2012 02:42 PM
There is only one KEY which works for the number of activations associated with it ... 3 in your case.
It sounds as if the Support person did not specifically tell you that you would have to activate it which is a shame but he may have thought that was obvious since you had already installed twice.
Follow the suggestion from SoJ and you should be OK but if there is an activation problem here's the link that other user find is quick and painless at sorting out these problems:
To contact customer support Click on this link https://www.norton.com/chat and work on from there.
Please let us know how you get on ....
If you should have a crash like this again or a new computer on which you want to use the remaining activation there is another way to proceed that some like: log onto the MyNortonAccount you created when first activating Norton 360 and use the DOWNLOAD button since this will download a preactivated copy of a recent version so you won't have to worry about activating it. Do run LiveUpdate several times with a reboot inbetween until it tells you that you are fully uptodate.