Norton 360

[Mattger]

Hi Quads,

Looks like the combofix didn't stall. It produced a log and a text file, both which i have attached below.

The above comments were posted since i thought it was taking too long. The program said it would take 10 minutes or maybe double that if it ws badly infected. Didn't expect it to take 20hrs to complete.

Thanks,

Matthew

[Quads]

step 4. (a)

Please read carefully and Slowly

You might have to export the results

 Please scan with ESET next 

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
• Click the  button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on  to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the  icon on your desktop.
• Check 
• Click the  button.
• Accept any security warnings from your browser.
• Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• Attach the resulting log in your next reply

If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

Quads

[Mattger]

Hi Quads,

I ran the online scanner and attached the log.

Somethings i noticed during the scan:

About 2 minutes into the scan, Norton came up with a pop-up on the bottom right hand corner

Trojan.zeroaccess.C was detected by autoprotect and quarrantined.

Thanks,

Matthew

[Quads]

Norto should have probably detected dead files that are inside the quarantine folders for the programs I have used.

Step 4. (b)

Disable Norton for say 30 minutes

Download OTL http://www.bleepingcomputer.com/download/otl/

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

Press the 

An OTL.txt  and extras.txt will be created.

Quads

[Mattger]

Hi Quads,

I ran the scan and attached the two files below

During the scan, no warnings from norton popped up.

Thanks,

Matthew

[Quads]

Uninstall

Ask Toolbar
"AVG Secure Search" = AVG Security Toolbar
"ESET Online Scanner" = ESET Online Scanner v3

I have to script for the rest

Interesting how the uninstall list shows both NIS and N360 installs.

Quads

[Mattger]

Hi Quads,

I have uninstalled those 3 programs.

I'll wait for you to script.

Thanks,

Matthew

[Quads]

Disable Norton for say 30 minutes

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

The output log, should be placed in the C:\ _OTL folder after.

Quads

[Mattger]

Hi Quads,

I ran the script as specified

The log is produced below.

Thanks,

Matthew

[Quads]

How is your system running now??

Quads