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Contributor
Minhil
Posts: 19
Registered: ‎04-06-2012

Norton requires Mcafee to uninstall?

Can anyone help me? My dad's computer got mcafee and norton said it needs to be uninstall. What is the problem with that?

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Norton requires Mcafee to uninstall?

[ Edited ]

You can't have 2 or more AV products installed at the same time, it causes problems and conflicts.

 

Just like http://community.norton.com/t5/Norton-Internet-Security-Norton/Help-deciphering-a-log/td-p/688785/pa...

 

Quads

Norton Fighter
Krusty13
Posts: 6,618
Registered: ‎05-31-2011

Re: Norton requires Mcafee to uninstall?

Hi Minhil,

 

Can you tell us if your purchased N360 from a retail store or direct from Symantec?

 

To prepare your dad's computer for the installation of Norton, as quads has stated,  you will have to thoroughly remove McAfee first.

 

Please follow these instructions for the correct removal procedure of McAfee.  -  http://service.mcafee.com/faqdocument.aspx?id=CS41013&lang=en_US&prior_tid=2&AnswerID=16777216&turl=...

 

Next is a clean download and installation of N360.  Please use this link.  -  http://www.norton.com/n360s_6 for the standard edition,  and http://www.norton.com/n360p_6  for the premium version.

 

You will need your Product Key to activate.

 

Remember to run Live Update, rebooting where required,  until no more updates are offered.

 

Please let us know how you get on.

 

Cheers,  Dave.

 

 

W W W  =  Wild Wild West.    Be careful out there!

Contributor
Minhil
Posts: 19
Registered: ‎04-06-2012

Re: Norton requires Mcafee to uninstall?

 My dad don't even use Mcafee. Is it still going to cause conflict?

dickevans
Posts: 12,341
Registered: ‎04-08-2008

Re: Norton requires Mcafee to uninstall?


Minhil wrote:

 My dad don't even use Mcafee. Is it still going to cause conflict?


Hi,

Using or abusing are not part of the problem. The fact that there is another active security product on the computer makes it impossible for Norton to install and operate correctly. Both programs do pretty much the same thing. This means that they must occupy the same places in the system. Since that isn't possible you must choose one or the other and be very sure that the one not being used is completely removed.

We'll be here when you need us

Dick
Win7x64 SP1 current NIS V21
Contributor
Minhil
Posts: 19
Registered: ‎04-06-2012

Re: Norton requires Mcafee to uninstall?

Thanks. One last thing. Could you explain why both norton and mcafee comes with my computer?

My computer is : 

 

Microsoft Windows XP

Media Center Edition

Version 2002

Service Pack 2

peterweb
Posts: 8,760
Kudos: 1,365
Solutions: 342
Registered: ‎04-17-2008

Re: Norton requires Mcafee to uninstall?

Computer manufacturers usually bundle trial software with new systems. It is possible that McAffee was installed this way, and now you want to install Norton, you are finding this problem.


Things happen. Export/Backup your Identity Safe data.
Norton Fighter
Krusty13
Posts: 6,618
Registered: ‎05-31-2011

Re: Norton requires Mcafee to uninstall?


Minhil wrote:

Thanks. One last thing. Could you explain why both norton and mcafee comes with my computer?

My computer is : 

 

Microsoft Windows XP

Media Center Edition

Version 2002

Service Pack 2


Is it possible that the Norton program that came with this PC is actually a trial version of Norton Online Backup?  My Acer laptop came pre-installed with McAfee security and NOB trial.

 

Thanks,  Dave.

W W W  =  Wild Wild West.    Be careful out there!

huwyngr
Posts: 21,615
Topics: 1,034
Kudos: 2,820
Solutions: 376
Registered: ‎04-13-2008

Re: Norton requires Mcafee to uninstall?


Minhil wrote:

Thanks. One last thing. Could you explain why both norton and mcafee comes with my computer?

My computer is : 

 

Microsoft Windows XP

Media Center Edition

Version 2002

Service Pack 2



You began by asking about yoru dad's computer --- is this now yours that has both?

 

Can you give the make and exact model ID of your computer so I can check it out for details. But it's not a new PC is it? Are you sure both came with the PC?



Hugh
Contributor
Minhil
Posts: 19
Registered: ‎04-06-2012

Re: Norton requires Mcafee to uninstall?

The model is gateway 838gm