03-08-2012 03:18 PM
I've only recently noticed that Norton doesnt do a daily scan any more, and today I got a message saying it was turned off. I tried to turn it back on and... nothing. When I click the icon (Windows 7) all I get is a little bar with just a minimise and exit tab. Then when I try and find the Norton installer, or something that I can laucnh Norton with, its not there any more. Seems all the other files are, well, Norton 360 is still under Program files... I've only had it for about 8 months, and its a 12 month subscription, so it cant have expired...
Solved! Go to Solution.
03-08-2012 03:25 PM
hi smith93 ,
welocme to norton community ....
please check for any other antivirus .... if not , then use the tool from www.norton.com/nrnr to remove and reinstall the norton
try this step and let us know whether ,it is working or not ..
03-09-2012 08:46 AM
Thanks for the reply.
It says 'Could not gather details about the installed layout or licence'
Yet when I click on the information option, it just tells me to download the same software again?
03-09-2012 08:59 AM
Since you are unable to run the Norton Remove & Reinstall tool, please try the Norton Removal Tool:
After running the tool, restart the computer. Then download and install it from your Norton Account:
Let us know the results.