Norton 360

[Smith93]

I've only recently noticed that Norton doesnt do a daily scan any more, and today I got a message saying it was turned off. I tried to turn it back on and... nothing. When I click the icon (Windows 7) all I get is a little bar with just a minimise and exit tab. Then when I try and find the Norton installer, or something that I can laucnh Norton with, its not there any more. Seems all the other files are, well, Norton 360 is still under Program files... I've only had it for about 8 months, and its a 12 month subscription, so it cant have expired...

Any help? 

Cheers. 

[selva_raj]

hi smith93 ,

            welocme to norton community ....

       please check for any other antivirus .... if not , then use the tool from www.norton.com/nrnr to remove and reinstall the norton

try this step and let us know whether ,it is working or not ..

regards

selva

[Smith93]

Thanks for the reply.

It says 'Could not gather details about the installed layout or licence'

Yet when I click on the information option, it just tells me to download the same software again?

[HarryP · Accepted solution]

Since you are unable to run the Norton Remove & Reinstall tool, please try the Norton Removal Tool:

http://www.symantec.com/nrt

After running the tool, restart the computer. Then download and install it from your Norton Account:

https://www.mynortonaccount.com

Let us know the results.

Thanks,

HarryP

[Smith93]

Yes! It seems to have worked, thanks a lot, had no idea Norton was available to download onlineif you'd purchased it in a shop.

Cheers!