04-05-2011 06:45 PM
I have the same issue and have gone through the Norton help, which doesn't help. It prompts you to re-install Norton, which didn't work. If you open up Norton, you can find your identity card, but not drag it onto any existing toolbars. This needs to be fixed as it is a major advantage I used with Norton.
04-05-2011 07:41 PM
The Norton Toolbar is not yet compatible with Firefox 4. A hotfix should be released soon, as announced here:
Google Chrome is not supported.
04-06-2011 09:25 AM
As per the status in the following thread, Norton Toolbar support for Google Chrome is Planned for future version and not available for the current Norton products:
You can check this thread to know about the status and post your suggestions/comments
04-06-2011 10:24 AM - edited 04-06-2011 10:24 AM
For now,download and install older version 3.6.16 http://www.mozilla.com/en-US/firefox/all-older.htm
04-10-2011 11:47 AM - edited 04-10-2011 11:49 AM
The Norton toolbar would become compatible with IE9 in early May. For FF4, a hotfix has been released (check out Hot Issues and Fixes section in the forum). I'm not sure if compatability with chrome is even planned, but it's a widely used browser and with the multitude of vendors that provide secutiy for chrome... Hope we see SafeWeb in google's browser in 2012 beta versions of Norton (I'm talking about SafeWeb, not the whole toolbar).
04-10-2011 11:57 AM
Norton Forums Global Community ManagerThe Firefox 4 compatibility hotfix is now available. This hotfix will address issues seen between Firefox 4 and the Norton Toolbar in NIS/NAV 18.5 and Norton 360 v5. Be sure to upgrade to Firefox 4 before installing the hotfix. You can download the hotfix here:http://us.norton.com/support/kb/web_view.jsp?wv_ty