Norton 360

[reactivate]

It appears I've stopped getting a monthly report, I dont know why this is and I'm not sure how information is gathered by symantec for the monthly report. I was wondering if it might be something to do with another program I'm using, although I doubt this is the case. The program in question is ghostery. Any help appreciated.

[Yaso_Kuuhl Norton Fighter]

Hi reactivate,

Have you checked whether the option for receiving a monthy report is turned on or turned off? I am not familiar with the Norton 360 (version 3) menu since I have got NIS 2010. However, I burrowed around in the Norton 360 product manual on the Symantec website; you have to open Norton 360, and in the main window, go to Tasks. That is where you should be able to find the option to view your monthly report (and hopefully, to turn it on and turn it off). 

[reactivate]

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Yaso_Kuuhl wrote:

Hi reactivate,

Have you checked whether the option for receiving a monthy report is turned on or turned off? I am not familiar with the Norton 360 (version 3) menu since I have got NIS 2010. However, I burrowed around in the Norton 360 product manual on the Symantec website; you have to open Norton 360, and in the main window, go to Tasks. That is where you should be able to find the option to view your monthly report (and hopefully, to turn it on and turn it off). 

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Hi Yaso, I have checked this, for well over 2 months now I have not seen  the blue icon that informs you of latest monthy update. On looking in tasks I can see it is exactly as the last time I viewed it well over 2 months. ago

[dbrisendine Norton Fighter]

If you view the Monthly report manually, does it have new information in it?  Or does it just have data from 2 months ago?

[reactivate]

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dbrisendine wrote:
If you view the Monthly report manually, does it have new information in it?  Or does it just have data from 2 months ago?

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No the information is as it was over two months ago.