Norton 360

[dickevans Super RootKit Eradicator]

While reading messages here got the flash that I had a problem. Followed the prompts and the quick fix didn't solve the problem. Suggested doing the R and R routine [that's remove and reinstall]. Did so. Ran updates and checked to see if I was current, not quite so ran LU again and all appeared to be well. All of that was about 30 minutes ago. The same error just presented itself again.

Suggestions? I've already considered a large hammer and some explosives but had to reject them - wife's asleep.

[floplot Norton Fighter]

Hello Dick

What was the problem being reported? What does it say in history?

[dickevans Super RootKit Eradicator]

The error number was 3039.69638 in 360 ran Malwarebytes no error, ran full scan no error

rebooted into another drive with NIS2011 loaded ran scans on the above drive and NIS reported the same error

error 10057, module 3040  oX80641006

no longer able to boot machine. running NBRT on it now will report later on results

[dickevans Super RootKit Eradicator]

Shut down system overnight, ran NBRT and scanned 1,250,00 + items and found nothing. Rebooted and am on the primary drive now. All seems well, we shall see.

[dickevans Super RootKit Eradicator]

Update:

Reboot with or without running LU first eliminates the problem for 10 minutes. Then it's back.

Have run SAS from safe mode and eliminated stuff. Have run Malwarebytes from safe mode and eliminated stuff. Got a few more to run so will report back later.

[floplot Norton Fighter]

Hello Dick

Was your computer doing anything else besides reading these Forum posts at the time? I think it's very unlikely that you caught some sort of virus or malware from  just reading posts in the Forum.

[dickevans Super RootKit Eradicator]

Nope, I don't think it originated here either. It is interesting that after a reboot it takes 10 minutes for it to return. A few safe mode scans turned up a number of things which have been removed but it is still with me

[dickevans Super RootKit Eradicator]

[SendOfJive Norton Fighter]

Here's the KB article on the error code:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100928130629EN&ln=en_US

[dickevans Super RootKit Eradicator]

Thanks.

Did it by the numbers and no change

Previous safe mode scans by Malwarebytes and SAS - nothing found

Next step?