05-21-2012 06:18 AM - edited 05-21-2012 06:21 AM
A year on from installing an updated version of Norton 360 on my Windows Home Vista system, I still can't get my on-line backup system back. I think I'm doing everything correct including setting 'No Limt' in My Network. I just can't find 'On-line' in the 'Where' box.
When I try it through my web browser, I get the right page (I use Firefox) but I can't do anything with it because the buttons don't work. I can see top right I've got 4.7 GB of 5 GB there from the glory days it worked before I installed the updated version, but no way I can see of getting at it.
Solved! Go to Solution.
05-21-2012 09:02 AM
Sorry for the trouble. Did you try uninstalling/reinstalling Norton product? If not, try that using the Norton Remove & Reinstall tool:
05-21-2012 10:27 AM
Thanks for responding.
What actually happened this time round was that when I booted up the computer yesterday I got some kind of fault notice advising to me to visit a web page to fix it where I downloaded a reinstall program. In fact this merely cycled and that was because my ISP was going on and off I think at the time, probably what led to the fault condition in the first place.
So what I did was unistall with my stored uninstall and then reinstalled my old three year version from CD and that all went smoothly and this morning I saw an alert that an up-to-date version had been downloaded overnight and I installed that no problem and I now have a glossy new icon in my sidebar.
But as with last year I can't get my online facility working. I actually don't find th Backup interface very intuitive. Not sure why, but correct me if I'm wrong: in the Manage Backup window, when I click on 'Where' I should see something indicating 'On-line storage', but I don't.
As I say when I try to use the web facility I get the page up in Firefox but can't use it since the buttons are dead, though I can see the 4.7 Gb I uploaded when I had it working with the original version.
I do remember getting nowhere with this issue last year and eventually just giving up. I'm just curious if an issue has been identified since and fixed.
I'm using Windows Vista Home Premium Service Pack 2, Intel processor, 4 Gb. RAM, and I have that My Network thing mnetioned in the Help file set to Unlimited.
I'm not too much bothered because I use an VPN service that offers me free DumpTruck on-line storage so I use that, but it's not as convenient as Norton was when I had it. I would prefer it if I can get Norton's working.
Thanks for your help.
05-21-2012 12:47 PM
Can you post a screenshot of the page from the "Where" screen?
If you need instructions for posting screen shots, you can find them here.
05-21-2012 04:06 PM
Hi there Peter. Image attached. Can't see where on-line storage is. Trouble is i can't remember what ot looked like when I had it or how I got it. I might well be missing something. As I say for some reason I never found the Backup interface very intuitive. I would have much preferred the customary dual drag and drop windows to build up or trim the backup sets.
05-21-2012 07:07 PM
What happens when you click on 'Refresh List'?
Do you have the latest service pack for Vista? Norton products require the latest updates to Windows.
05-21-2012 09:35 PM
I get the same thing when I refresh.
I have Service Pack 2, which is as far as I know was the final pack, and of course I have Windows Update ongoing. I will check this out, but first I will want to make some Norton Recovery disks because I remember having to do a a factory reset after some conflict with Norton and a Windows update (or vice versa). I will do this hopefully before this evening (it's now 05:30) and report back.
05-21-2012 09:50 PM
Try to Uninstall Norton Using NRT http://www.norton.com/nrt before Uninstalling Norton Please Back up Your Identity Safe Data
Go To Settings->Web Settings->Identity Safe->Export Data and Back up the Data .
And Reinstall the Norton Program going to your Norton Account https://www.mynortonaccount.com/ .
05-21-2012 10:32 PM
Done all that now Peter (incidentally my Norton reinstall knocked out my DVD drive - you can see it isn't there in the screen shot above). This actually happens quite often and involves removing Filter values from the device's registry entry that some programs seem to set on installing.
Service pack 2 is latest, as confirmed by Wikipedia. I'm attaching a Norton report on my operating system.
05-21-2012 10:36 PM
Hi Rameez. Thanks for this.
In fact I already have the latest version of Norton 360, because I installed my version of three years ago from disk, it downloaded the lastest version overnigth and I installed that no problem (and inded the interfacew is slightly diffrent from last year's version).
I'm loathe to spend the time doing what you suggest unless you can assure me it really might be better than what I have done already. Can you assure me thus?