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Visitor
NorthernHarrier
Posts: 7
Registered: ‎01-21-2012

Online Backup Trial Offer Popup Keeps Appearing

I was surprised to find no references to this problem when I did a search of the forums.  I recently purchased a subscription to Norton 360 Premier, which includes online backup.  However, every time I turn on my computer, I get a popup offering me a free trial of online backup.  I click on the link indicating that I do not want to see the offer again, but it still keeps popping up every time I turn on my computer.   How can I make this popup go away?

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: Online Backup Trial Offer Popup Keeps Appearing

Hi

   You can uninstall the Norton Online Backup in add/remove programs. GOto control panel->Uninstall a Program ->uninstall Norton Online Backup.it will not PoP again.

huwyngr
Posts: 21,743
Topics: 1,038
Kudos: 2,844
Solutions: 378
Registered: ‎04-13-2008

Re: Online Backup Trial Offer Popup Keeps Appearing

Northern Harrier,

 

Do you want just the popup to go away or for the online backup facility to be uninstalled?

 

 



Hugh
Visitor
NorthernHarrier
Posts: 7
Registered: ‎01-21-2012

Re: Online Backup Trial Offer Popup Keeps Appearing

Thanks for asking.  I want to keep the online backup service- I paid for it because I wanted it.  However, I just want the free backup trial offer popup to go away.  Any advice on how I do that, without removing the backup service?

huwyngr
Posts: 21,743
Topics: 1,038
Kudos: 2,844
Solutions: 378
Registered: ‎04-13-2008

Re: Online Backup Trial Offer Popup Keeps Appearing

I thought there might be a misunderstanding on that. I've no experience of the OLB module but we do have a Forum dedicated to it here: 

 

Other-Norton-Products

 

so I'd try there but keep an eye open here for other suggestions.

 

Please let us know how you get on. Tell them the Norton Product you are using and the version ID .



Hugh
Visitor
NorthernHarrier
Posts: 7
Registered: ‎01-21-2012

Re: Online Backup Trial Offer Popup Keeps Appearing

Thank you, Hugh.  You are kind to follow up and respond with help.

 

Jeff

huwyngr
Posts: 21,743
Topics: 1,038
Kudos: 2,844
Solutions: 378
Registered: ‎04-13-2008

Re: Online Backup Trial Offer Popup Keeps Appearing

Your Welcome --

 

If you find your answer in the OLB Forum do let us know.

 

 



Hugh
Visitor
blotfred
Posts: 2
Registered: ‎02-22-2012

Re: Online Backup Trial Offer Popup Keeps Appearing

I have tried to uninstall the NOBU  trial program reminder. It just says that it is 'configuring', but it doesnt remove. It is running right this moment and has now been 'configuring' for 36 hours!! I am a 360 user. This NOBU offer was on new computer and it just wont uninstall. Help please I dont want to be constantly reminded that it has 'run out' and 'do I want to subscribe!!

 Thanks

Tony_Weiss
Posts: 8,210
Topics: 582
Kudos: 2,086
Solutions: 336
Registered: ‎04-07-2008

Re: Online Backup Trial Offer Popup Keeps Appearing

For those of you seeing the repeated popup message -- can you take a screenshot of it and post it? Getting the text of that message will be helpful to determine where it's coming from/how it ened up on your system. Thanks.

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation
Visitor
blotfred
Posts: 2
Registered: ‎02-22-2012

Re: Online Backup Trial Offer Popup Keeps Appearing

after almost 48 hours of 'uninstalling' (NOT!), I cancelled the 'uninstall' yesterday. It is now STILL 'cancelling'!

I attach a picture of the screenshot showing the accursed popup. Thanks

(Well I would except it wont accept the screenshot file as being attachable!)

Thanks