05-02-2012 06:43 PM
05-02-2012 06:57 PM
Since you paid by PayPal did that mean that you bought it from some individual on the Internet? Or did you buy it from a reputable source?
There have been a lot of scammers selling partly used products and that might be your situation.
I suggest you get in touch with the Norton OnLine Support Team via the CHAT route as below. This uses your computer keyboard not a phone and they are quick and nice! They have the tools to correct anything that has gone wrong if you have a genuine copy or can tell you if yours was fraudulent in which case you may have a case via PayPal?
To contact customer support Click on this link https://www.norton.com/chat and work on from there.
Please let us know how you get on ....