Norton 360

[melinda1157]

I have been a subscriber to Norton 360 for over a year and have been happy with the results.  When I renewed my subscription for 2 years, the Norton Utilities downloaded along with the 360.  Since then, my password manager in Norton SafeWeb has not been working.  l’ve been searching for a way solve the issue with no results.  Everytime I go to customer service, I get lost.  Please advise a solution.

Thank You,

Melinda

[PapauZ Norton Fighter]

Do you have a back-up of your passwords? (There's an option for this in the Identity Safe settings)

If no, try to create a back-up of it first, then follow the next part's steps:

1. Open 360 main window

2. Go to Settings

3. Go to Identity Settings

4. Under Identity Safe find back-up

5. Click on Configure[+]

6. Browse where you want to save the file, and add a password

7. Click OK

8. Wait until confirmation dialog comes

9. Close 360

If yes, try to create a new Identity Safe profile:

1. Open your browser

2. Click on the Cards and logins button on the toolbar for login

3. Write WRONG password in until it tells you that you reached the limit (it will be 3 or 5)

4. Follow the instructions for purging your actual IS profile

5. Create new one

6. Restore IS data

[melinda1157]

Thanks to PapauZ!  I found the solution from your recommendations!