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Visitor
broth223
Posts: 3
Registered: ‎02-09-2012

Power Eraser Problem?

After running Norton Power Eraser as was reccommended by Norton the computer has stopped booting.  After running startup repair several times no cause to the problem can be found. 

 

I then attempted to restore thee system to the point before I ran Power Eraser.  Still no dice.  I'm now running a memory diagnostic. I will edit the post once I get results.

 

Any ideas?

Symantec Employee
dkane
Posts: 18
Registered: ‎08-25-2009

Re: Power Eraser Problem?

If you have access to another computer, you can try to create a Norton Bootable Recovery Disk:

http://security.symantec.com/nbrt/nbrt.aspx

 

You can use that on the unbootable system and launch Power Eraser to Undo any previously-made fixes.

 

Visitor
broth223
Posts: 3
Registered: ‎02-09-2012

Re: Power Eraser Problem?

The disk didn't initialize durring reboot is there a way to initialize in the commnd prompt?

Symantec Employee
dkane
Posts: 18
Registered: ‎08-25-2009

Re: Power Eraser Problem?

Sometimes a computer might be set up to boot straight from the hard drive, not any external disks (USB, CD-ROM, etc). It depends on what kind of computer you have (Dell, HP, etc.), but usually there's a key you can press while the manufacturer logo is displayed that will make it display the boot menu (usually F10). From the boot menu you can usually select the drive that has NBRT and proceed from there
Visitor
broth223
Posts: 3
Registered: ‎02-09-2012

Re: Power Eraser Problem?

After attempting to boot from CD or DVD (in this case DVD) essentially the same result a flash of a blue screen soon after seeing the windows logo.  Then back to the manufacturer's screen.

 

For note. 

The computer is an Acer 5517

Symantec Employee
dkane
Posts: 18
Registered: ‎08-25-2009

Re: Power Eraser Problem?

Okay, blue screen right after the Windows logo might be a hardware problem. Check your memory and disk(s). If that's all clear then ths OS is probably in bad shape. If you've got a restore disk you might try reinstalling Windows.

 

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Power Eraser Problem?

[ Edited ]

 Malware removal forum http://www.bleepingcomputer.com/forums/forum22.html

 

They are strict like me, and don't like 2 groups working on a machine at one time, I can tell you it gets confusing and frustrating. They are able to do what I do and script etc.  to be able to clean a system with advanced tools,even when a PC doesn't boot Windows. 

The tool used requires scripts to know what to do. It's designed that way.  Hopefully the missing driver, file or registry screw up can be found in the logging what is wrong.

 

AV's and even specific tools like Norton Power Eraser, TDSSkiller, FixTDSS, Zeroaccess removal tools, and Combofix etc. are causing Windows not to boot after being run, even if it's because of the Tripwire, Subsystems, BCD or MBR.

 

For instance this one http://www.bleepingcomputer.com/forums/topic441990.html with non booting Windows after NPE has TDL4 custom code and hidden 0.03mb partition

 

Quads

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: Power Eraser Problem?

One thing noticed, whether it's  automatic on startup or the user started it, with these infections on non Windows bootable machines, but the System Restore is stuck also.

 

 


HKLM\...\RunOnce: [*Restore] C:\Windows\system32\rstrui.exe /RUNONCE


 

Quads