02-09-2012 09:31 AM
After running Norton Power Eraser as was reccommended by Norton the computer has stopped booting. After running startup repair several times no cause to the problem can be found.
I then attempted to restore thee system to the point before I ran Power Eraser. Still no dice. I'm now running a memory diagnostic. I will edit the post once I get results.
02-09-2012 11:40 AM
If you have access to another computer, you can try to create a Norton Bootable Recovery Disk:
You can use that on the unbootable system and launch Power Eraser to Undo any previously-made fixes.
02-09-2012 01:26 PM
02-09-2012 01:45 PM
After attempting to boot from CD or DVD (in this case DVD) essentially the same result a flash of a blue screen soon after seeing the windows logo. Then back to the manufacturer's screen.
The computer is an Acer 5517
02-09-2012 01:55 PM
Okay, blue screen right after the Windows logo might be a hardware problem. Check your memory and disk(s). If that's all clear then ths OS is probably in bad shape. If you've got a restore disk you might try reinstalling Windows.
02-09-2012 04:02 PM - edited 02-09-2012 04:14 PM
Malware removal forum http://www.bleepingcomputer.com/forums/forum22.htm
They are strict like me, and don't like 2 groups working on a machine at one time, I can tell you it gets confusing and frustrating. They are able to do what I do and script etc. to be able to clean a system with advanced tools,even when a PC doesn't boot Windows.
The tool used requires scripts to know what to do. It's designed that way. Hopefully the missing driver, file or registry screw up can be found in the logging what is wrong.
AV's and even specific tools like Norton Power Eraser, TDSSkiller, FixTDSS, Zeroaccess removal tools, and Combofix etc. are causing Windows not to boot after being run, even if it's because of the Tripwire, Subsystems, BCD or MBR.
For instance this one http://www.bleepingcomputer.com/forums/topic441990
02-10-2012 01:12 PM
One thing noticed, whether it's automatic on startup or the user started it, with these infections on non Windows bootable machines, but the System Restore is stuck also.
HKLM\...\RunOnce: [*Restore] C:\Windows\system32\rstrui.exe /RUNONCE