Norton 360

[ronen]

 I'm downloading a Known Exe file from my Bank website, It's a regular statement.

My Norton's 7 Sonar always delete this file even when I'm defining this file as a trusted one.

Can someone advise me please what can I do to prevent deleting a file ?

Thanks

[SendOfJive Norton Fighter]

Hi ronen,

A bank statement is generally downloaded as a .pdf file.  I can't think of any reason that such a document would be in the form of an executable file.  That in itself should be a red flag.  Are you sure you are at your banking site?  You aren't downloading something at the direction of an email message that you received, are you?

[ronen]

Hello .

I am sure that the file is safe ,

I am sure that the website is genuine .

The Exe file opens a statement file .

My problem is in Norton's Sonar ...

[SendOfJive Norton Fighter · Accepted solution]

Seriously, I would check with the bank before I would ever consider trying to open this file.  The fact that it is an .exe file rather than a document is highly suspicious, and the fact that SONAR is alerting to it would really make me nervous.