Norton 360

[wgmorrison]

Hi

Last week I downloaded and installed 360 v2 on two computers - a desktop at home and my laptop. Its running fine on the desktop, but I have a problem on the laptop.

The problem occurs when live update attempts to connect - it seems as though the connection does not complete and then luComserver_3_4.exe starts to suck all the CPU power - eventually sitting at 99-100%, which essentially freezes the computer.

I worked through this with someone at symantec tech support, and eventually ended up using the norton removal tool and reinstalling 360. However the problem remains.

As a check, I removed 360 again and installed the trial version of antivirus. The same thing happened when I tried to run live update.

I am on a Dell Lattitude D600 running XP Pro.

Can anyone provide some help with this?

Bill

[cgoldman]

Sometimes these things happen. There are two workarounds but much depends on the version.

Goto help and about and let us know which version Norton 360 is currently on.

Next from the run command, run luall and advise what is reported.

[wgmorrison]

It is Norton 360 version 2.2.0.2

When I run luall the gets as far as:

 > Initializing

 > Connecting to liveupdate.symantecliveupdate.com

Then it freezes.

In addition to LuComserver_3_4 pushing CPU usage to 99%, there are 6 instances of LuCallbackProxy. Once started, even if I cancel the update, LuComserver stays at 100% CPU and I cannot use 'end task' to turn it off - have to reboot each time.

Thanks in advance for any help you can provide

Bill

[johna]

Can you try this. Go to Control Panel>Symantec Live Update>General>Set to 'Interactive Mode', NOT Express Mode.

Next, go to Start>Run (or I think in Vista it's Start>All Programs>Accessories>Run , I'm not sure on this, just check and see), then type in luall and press OK.

Let us know the results of the Live Update, thanks.

[wgmorrison]

I reset live update to interactive mode as suggested, but no change - luall does not appear to complete the connection and Lucomserver quickly moves to 99% CPU.

Any other suggestions?

[johna]

>>I worked through this with someone at symantec tech support, and eventually ended up using the norton removal tool and reinstalling 360. However the problem remains.>>

Seems like an issue for support, what did they say after the problem remained following the reinstall?

Message Edited by johna on 08-28-2008 01:24 AM

[wgmorrison]

I have sent an email to tech support and am awaiting a response. Interestingly, whenI tried to use the support facility within Norton 360 the same thing happened - the connection did not complete and some other process ended up taking 99% CPU. So it would seem to be a com issue.

B

[m_chishty]

wgmorrison,

                     it seems that LiveUpdate and the Help and Support window are unable to connect to internet due to some reason.  This may sometimes be caused if there are more than one dial-up entry in the Internet Explorer Connections.   Please check for any dial-up entries by performing the provided steps:

Open Internet Explorer. Click on Tools>Internet Options.  Click on Connections.

Remove all dial-up entries apart from the one you use and click on Apply>OK.

Try to run LiveUpdate manually and check for the issue. You can run LiveUpdate manually by performing the provided steps:

Click on Start>Run  / Start>All Programs>Accessories>Run on Vista. Type "luall" without quotes in the Run box and press Enter/ click OK.

Please check for the issue and update us in the forum.

[wgmorrison]

Thanks for the suggestion. There are no dial-up connections in IE connections tab - so unfortunately the problem remains...

I use a network connection at work and a wireless connection at home. The problem occurs in both locations.

Still waiting for a return email from Symantec Tech Support...

Bill

[cgoldman]

---

wgmorrison wrote:

It is Norton 360 version 2.2.0.2

---

I do not understand all the responses you have had. It is clear that you are on 2.2.0.2 and there is a solution for users of 2.2.0.2.

It comes from JGreen a Symantec Employee. I am sending you a private message and you should look out for the message in the top right when you are logged into the forum. Any issues post back here or send me a Private Message.