02-24-2011 08:05 AM
Thanks for the additional information.
I had not realized that "your tech" was part of an on line support session. I've never used that with Norton but I'm surprised they did not say something about updating your installation or removing the one you have and installing "the latest" ....
I'm not actively using N 360 myself although I have it installed on my test bed for Windows 7 Enterprise 64 bit and it certainly did not do anything to any anything installed and certainly not to IE8 ......
I'm not saying this to say you are wrong! Just that it is not inherent.
Since you have been treated by Customer Support I'll try and get someone from Norton Staff to help out -- you'll know them since their names are in red. Incidentally the identity information you included was deleted from pubvlic view as part of Forum Policy but can still be seen by Norton support staff who are the only people who can use that information anyway ....
02-24-2011 10:56 AM
Sorry, I didn't understand what is happening ith this pronlem? From what I understood is that Norton Technical support accessed your PC remotely, and installed Norton 360 V5, after than your PC had a blue screen of "death", that your system crashed? What have they done to correct the problem? Ia also intending to call Norton support, so they can install v5. If this is the case, then I don't know what to do.
02-25-2011 06:17 PM
No, what happened was that I first had the "blue screen" incident. I talked to a tech here at Norton who said he could fix it, and I thought he did. After that I was informed AFTER that a Norton tech had already installed Norton 5.0, that I had it, and that it was up and running.
It was after THAT, that I started having multiple problems, in various areas.
My computer is a Gateway NV73AO3u, with a AMD Athlon IIx2 processor P320, with 4 GB of memory, 320 GB of Harddrive w 17.3" 16:9 HiDefinition + LED LCD Screen. It is also less than six months old. It has Windows7 Home Premium w Internet Explorer 8 as system set-up. It says I have plenty of room on my Harddrive for Norton 5.0. It is also a Laptop. ( Meant to be a replacement for a Desktop. It can hold up to 6 GB of memory, and 500 GB of Hard drive. I just haven't needed to put it all on yet. ) But priorly, it has been woking fine.
02-26-2011 07:54 AM
I've raised this direct with Norton Staff who work in these forums and they are checking with the support team to find out what happened so please be patient on this for a while, especially since it's the weekend now. Norton does work 24/7 but individuals do have families they like to see from time to time <s>
Keep an eye on the Private message icon up top right on your screen and if it turns yellow check it for incomings since they are likely to contact you that way when individual staff members are involved.
I'm sorry that this has had such an adverse effect on so many aspects of your computer -- it really is rare which makes it all the more difficult to pin down but you do have a team working on it. If you can, please don't do any more to try to rectify it in case Norton need to ask for some data logs to help them see what may have malfunctioned.
02-26-2011 10:05 AM
What was the reason for a Blue screen? Did you try to install Norton yourself and then you called to norton support? Did Norton 360 did somethig to your PC after instalation?
02-26-2011 03:29 PM
O.K. I won't do anymore until after I hear back from you. Promise. Will it be safe for me to run Norton 5.0 during this wait time, or not? I would appreciate an answet back as soon as possible, as I usually run a full comprehensive scan once per day.
If it may cause problems, then please let me know. I don't feel real comfortable without the protection working on it, as I do need to get on it occasional over the weekend for work matters,if at all possible. I need to do some printing off the computer with my 4-in-one.
02-26-2011 06:22 PM
I hadn't realized that you had no protection running -- I thought that V5 was running but had messed up your IE8 and printer ...
You certainly should not be going out on the internet without a working security program. I really don't know what to suggest as the best short term solution for you.
Let's leave it overnight at least .....
02-27-2011 10:08 AM
The only thing I can sugest is to contact that Norton on Monday , CALL them and demand supervisor 1800-745-6061.
You can also chat online, However, if you don't have antivirus program that is not advisable. Does your PC working at all? The only thing I can also suuggest you , if you are unable to solve the problem,but your PC is working, install for free antivirus system like AVG or AVIRA, so you will have some type of a system protection.
Them disable Norton - start- run m type msconfig-ckick on services and unchck Norton 360.
If your PC isn't working, can you go to alternate PC , at the library or ask your friend to download on a flashdrive those two free Antivirus programs?