Norton 360

[Willger]

My renewal had expired three days, bought Norton 360 v6 yesterday, have tried to download on a number of occassions, yet my account still says it is not activated. Can anyone help me please.

[yank Trojan Terminator]

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Willger wrote:

My renewal had expired three days, bought Norton 360 v6 yesterday, have tried to download on a number of occassions, yet my account still says it is not activated. Can anyone help me please.

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Hi Willger,

Did you purchase N 360 from the Norton store (you said tried to download) or some other online source?  Have you checked to see if you received an email (if from Norton store).  Could be in your spam/junk mail folder. 

Did you in fact get it to download and install?  If so on the main page go to Support > Subscription Status and see what it tells you.  Also chck the Number of Days remaining on the main page

There has been some problems with the store over the last few days.  If no joy, feel free to contact Live Chat and they will be able to assist you.

Live chat- www.norton.com/chat

Please keep us posted.

[Willger]

Hi Yank,

I bought the product from the Norton store, I bought Norton 360 V 6. I had previously had the premier edition but not this time due to cost. I did receive the email with all the details and I have downloaded as requested but no joy. I tried to put in the Product Key on the main page and I am receiving a message saying it is not valid to the product. It is telling me I have no Subscription days left.

I went onto the chat forum you suggested and asked for help but have not received any reply.

Anything else I can do.

Thanks

Willger

[yank Trojan Terminator]

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Willger wrote:

Hi Yank,

I bought the product from the Norton store, I bought Norton 360 V 6. I had previously had the premier edition but not this time due to cost. I did receive the email with all the details and I have downloaded as requested but no joy. I tried to put in the Product Key on the main page and I am receiving a message saying it is not valid to the product. It is telling me I have no Subscription days left.

I went onto the chat forum you suggested and asked for help but have not received any reply.

Anything else I can do.

Thanks

Willger

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Hi Willger,

After you go to the link I supplied and filled in the language, product and version click on the orangeish arrow beside product.

Fill in the info on the next screen and click Get Support.  On the next page you should see your case number and also a CHAT Now button - click on it and you should be in contact with an agent.

[peterweb Super RootKit Eradicator]

If you are changing from Premier to Standard version, you will have to uninstall your old version first. That is why you are getting the invalid product message. The keys are not interchangable.

Be sure to backup/export your Identity Safe data before uninstalling.