04-30-2009 08:49 AM
Hello Kelly, And thanks for your interest..... My D drive is a CD/DVD device. I am using windows vista home premium with sp1.
I have used this drive to do the norton 360 backup before, all of a sudden it does not reconize the D drive. in fact it doesen't even give me the option of a D drive letter..... But it use to.
I hate the fact that I have to back up to the C, Hard drive in my computer and then transfer the backup to the D, CD/DVD drive manually.
By the way the D drive works in all other programs but the norton 360.
04-30-2009 09:13 AM - edited 04-30-2009 09:14 AM
Hope I am not interrupting here. Do you receive any error message which starts with 8701 when you perform a backup to CD/DVD? Or the scenario is that you do not see your DVD drive to perform a backup? If you receive any error message, please let me know.
04-30-2009 09:25 AM
Hi Vineeth, No error msg, Norton 360 just doesn't see the D drive or any other drive for that matter, Just the C drive or upload to Norton for storage.
04-30-2009 02:27 PM
I suggest you to install the latest GEAR drivers and check the issue. Read this Knowledge Base Article to get the steps to install the GEAR drivers.
04-30-2009 05:01 PM
Hi Vineeth, I'd like to report, I did exactly what you said, AND IT WORKED! Thanks very very much..... It was easy too.
This is what I needed to make it work....
04-30-2009 11:52 PM
After reading the suggested Symantec Support artical, I´ve installed the latest GEAR drivers as
"Vineeth" has proposed.
After this update my N360 v188.8.131.52 setup is working without any issue as of this topic.
The only thing occured was a partially destroy DVD-RW disc and that I can easily stand.
Thanks for the support from all of you.