Norton 360

[zr1pete]

Hello Kelly, And thanks for your interest..... My D drive is a CD/DVD device. I am using windows vista home premium with sp1.

 I have used this drive to do the norton 360 backup before, all of a sudden it does not reconize the D drive. in fact it doesen't even give me the option of a D drive letter..... But it use to. 

I hate the fact that I have to back up to the C, Hard drive in my computer and then transfer the backup to the D, CD/DVD drive manually.

By the way the D drive works in all other programs but the norton 360.

Thanks 

Pete

[Vineeth]

Hi Pete,

Hope I am not interrupting here. Do you receive any error message which starts with 8701 when you perform a backup to CD/DVD? Or the scenario is that you do not see your DVD drive to perform a backup? If you receive any error message, please let me know.

Vineeth--

Message Edited by Vineeth on 04-30-2009 09:14 AM

[zr1pete]

Hi Vineeth, No error msg, Norton 360 just doesn't see the D drive or any other drive for that matter, Just the C drive or upload to Norton for storage.

Pete

[zr1pete]

The D drive is a CD/DVD and the C Drive is the hard drive on my computer

Thanks Vineeth

Pete

[Vineeth]

Thanks Pete,

 I suggest you to install the latest GEAR drivers and check the issue. Read this Knowledge Base Article to get the steps to install the GEAR drivers.

Vineeth--

[zr1pete]

Hi Vineeth, I'd like to report, I did exactly what you said, AND IT WORKED! Thanks very very much..... It was easy too.

This is what I needed to make it work....

Thanks again

Pete

[Kurt]

Hi all,

After reading the suggested Symantec Support artical, I´ve installed the latest GEAR drivers as

"Vineeth" has proposed.

After this update my N360 v3.0.0.134 setup is working without any issue as of this topic.

The only thing occured was a partially destroy DVD-RW disc and that I can easily stand.

Thanks for the support from all of you.

[Vineeth]

Hi Pete and Kurt,

 Glad to hear that the issue has been resolved

Vineeth--