01-17-2012 10:00 PM
I have a compuer with Norton 360 v.5 intalled in it, we're planning to reformat it because the hard disk is starting to malfunction. I hope Norton can allow me to re-install with the same product key and activation code. We stil have 221 days left in our current subscription.
Please advise me. What should I do?
01-17-2012 10:10 PM
Welcome to Norton Community,
Yes, You can re-install the product using the same key, after formatting your system.
Before formatting the computer,If you use identity safe, take a backup of Identity safe data using following instructions
Install N360 and activate the product with same key.
Run Live Update until you get no new updates and restart whenever it requires.
Restore your Identity Safe data using the above instruction
Please keep your Norton product key handy to activate your product after installation or you can find the key by logging into Norton account link: www.nortonaccount.com
Hope this helps,
01-17-2012 10:22 PM
No problem, If you are not using identity safe, no need to backup and restore identity safe data. Follow remaining steps which are mentioned there.