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Newbie
Gatorstor
Posts: 4
Registered: ‎09-07-2008

Re: Problems with LiveUpdate

I am having the same problem with not being able to TURN ON AUTOMATIC UPDATES (using Norton 360 v2.0).  I have tried opening Norton 360 and selecting "Fix."  It goes "green" for about one second then goes "red" again and I get a message saying that my PC is not set to receive the latest protection...  I then tried to do the same from LiveUpdate in the Control Panel.  When I check the box labelled "Use Automatic LiveUpdate" on the "Automatic LiveUpdate" tab, I then select "Apply" and close the window, but when I open the window back up again my checkmark is gone and I'm back to not having this set. 

 

My LiveUpdate works fine when manually run.  I just installed this version (as an upgrade to 360) today on 3 PC's... the other 2 are fine.  All are running on XP.  The settings in Windows all appear to be the same.  BTW, this was not a problem until I did the first LiveUpdate after installing the upgrade.  I tried uninstalling 360 v.2.0 and reinstalling once already without success.

Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Problems with LiveUpdate

Please try only to un-install-re-install LiveUpdate.
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Newbie
Gatorstor
Posts: 4
Registered: ‎09-07-2008

Re: Problems with LiveUpdate

Worked like a charm!  Thank you.  Only detail you left out what that I had to go to my add/delete programs to remove the original LU, but after I did that and ran the install of LU only, the problem disappeared. 
Newbie
Gatorstor
Posts: 4
Registered: ‎09-07-2008

Re: Problems with LiveUpdate

Uh, spoke too soon.  Just rebooted and the problem came back.  Suggestions?

Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Problems with LiveUpdate


Gatorstor wrote:

Uh, spoke too soon.  Just rebooted and the problem came back.  Suggestions?


 

Just to confirm: Is it Windows Automatic Update or is it LiveUpdate going Off in the Settings' heading? 
Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Newbie
Gatorstor
Posts: 4
Registered: ‎09-07-2008

Re: Problems with LiveUpdate

It is Symantec LiveUpdate.  Thanks.
Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Problems with LiveUpdate

Hi.

 

You still having the same problems?

 

If someone could advise on this, it would be most helpful.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Phishing Phryer
johna
Posts: 918
Registered: ‎07-01-2008

Re: Problems with LiveUpdate

Hi Gatorstor

 

As you have upgraded and subsequently reinstalled, I would ask that you run the Norton Removal Tool then reinstall the product, so we may be able to start from a clean install.

 

Let us know if this solves the problem, thanks.

Rootkit Eradicator
Posts: 5,357
Registered: ‎05-30-2008

Re: Problems with LiveUpdate

Hello, johna,

     I think the user may have already used the N.R.T. which is why I did not suggest it.

 

Also, if the user had just installed it on their system, then that would be a clean install.

 

__________________________________________________________________________________________________

 

Hello, Gastorstor,

     Could you confirm before using the N.R.T. whether you have already used the N.R.T. to re-install your Norton Product.

 

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]