09-07-2008 04:29 AM
I am having the same problem with not being able to TURN ON AUTOMATIC UPDATES (using Norton 360 v2.0). I have tried opening Norton 360 and selecting "Fix." It goes "green" for about one second then goes "red" again and I get a message saying that my PC is not set to receive the latest protection... I then tried to do the same from LiveUpdate in the Control Panel. When I check the box labelled "Use Automatic LiveUpdate" on the "Automatic LiveUpdate" tab, I then select "Apply" and close the window, but when I open the window back up again my checkmark is gone and I'm back to not having this set.
My LiveUpdate works fine when manually run. I just installed this version (as an upgrade to 360) today on 3 PC's... the other 2 are fine. All are running on XP. The settings in Windows all appear to be the same. BTW, this was not a problem until I did the first LiveUpdate after installing the upgrade. I tried uninstalling 360 v.2.0 and reinstalling once already without success.
09-07-2008 04:39 AM
09-07-2008 05:17 AM
09-07-2008 11:08 AM
Uh, spoke too soon. Just rebooted and the problem came back. Suggestions?
Just to confirm: Is it Windows Automatic Update or is it LiveUpdate going Off in the Settings' heading?
09-13-2008 04:13 AM
You still having the same problems?
If someone could advise on this, it would be most helpful.
09-13-2008 05:22 AM
As you have upgraded and subsequently reinstalled, I would ask that you run the Norton Removal Tool then reinstall the product, so we may be able to start from a clean install.
Let us know if this solves the problem, thanks.
09-13-2008 05:56 AM
I think the user may have already used the N.R.T. which is why I did not suggest it.
Also, if the user had just installed it on their system, then that would be a clean install.
Could you confirm before using the N.R.T. whether you have already used the N.R.T. to re-install your Norton Product.