07-30-2012 06:36 PM
I think it might help people help you if you could tell us a little about what happened -- what virus were you infected with and how was it removed. Did you have to restore the operating system in any way?
When you say << performing a data recovery >> do you mean moving back from backups on line or off line, or trying to recover deleted files?
If backups were they done using Norton 360 and if so what version was it? Was it 2011 V5 or 2012 V6 ?
Was it a "normal" Norton 360 as from a store / downloaded from Norton or was it the COMCAST version?
Anything else you can thnk of since we can't see your computer.
Oh yes was it the Standard (2GB Online Storage) or the Premier (25GB Online Storage) version?
07-30-2012 07:20 PM
I believe the operating system had to be restored.
I have purchased Stellar Phoenix data recovery to try and recover my files on the hard drive. I do not know what was saved online. Did back up to USB, however, can't find so I am trying data recovery and/or Norton backup.
I renewed my Norton 360 Premier Edition via download in May. Don't know what version.
I did not purchase addtional storage so whatever size comes with the premier edition.
The computer is currently running on the trial version of Norton as I have not re-installed after the virus.
07-31-2012 08:06 AM
If you are using a data recovery program to try to recover deleted files then the less you do to the drive before you try the better the chance of recovering.
So if you install something your chances go down.
If the files are important you should get some experienced help on this so hang on and see what comes up here but leave the machine alone.