Re: Receiving error message 3039,69638

birdieopp · ‎02-04-2012

It took me all day, but based on reading numerous web items, this is what I tried and it worked:

Go into Control Panel to Add/Delete Programs

Go to your Norton Product in the program list and delete it. Save none of your existing data when prompted.

Restart your computer.

Download the Norton Removal Tool at: www.norton.com/nrt Note: I downloaded and used the one that said:

"I have a Norton 2006/2007/2008/2009/2010/2011/2012 product "

After downloading, Run this program.

Restart your computer when it is finished.

When your computer restarts, RUN THE SAME NORTON REMOVAL TOOL AGAIN

Restart your computer when it is finished.

Download your Norton product. NOTE: DO NOT USE THE DOWNLOAD UTILITY.

I downloaded the software from: www.norton.com/n360_5

Once downloaded, execute this downloaded software.

Restart your computer when it is finished.

Once restarted, Perform "Run LiveUpdate" using the norton product main menu

Restart your machine again.

Once restarted, Perform "Run LiveUpdate" using the norton product main menu again.

Restart your machine again.

Once restarted, Perform "Run LiveUpdate" again. You should be current at this point.

I tried a variety of things over the course of the day, and this worked for me. Good luck !

kingdarin · ‎02-04-2012

followed these instructions and also did a search for "nortons" and "symantec"...found a few things and deleted them before i reinstalled. It seems to be working fine now.. thank you very much...had uninstalled and reinstalled 3 times already.

birdieopp wrote:
It took me all day, but based on reading numerous web items, this is what I tried and it worked:

Go into Control Panel to Add/Delete Programs
Go to your Norton Product in the program list and delete it. Save none of your existing data when prompted.
Restart your computer.
Download the Norton Removal Tool at: www.norton.com/nrt Note: I downloaded and used the one that said:
"I have a Norton 2006/2007/2008/2009/2010/2011/2012 product "
After downloading, Run this program.
Restart your computer when it is finished.
When your computer restarts, RUN THE SAME NORTON REMOVAL TOOL AGAIN
Restart your computer when it is finished.
Download your Norton product. NOTE: DO NOT USE THE DOWNLOAD UTILITY.
I downloaded the software from: www.norton.com/n360_5
Once downloaded, execute this downloaded software.
Restart your computer when it is finished.
Once restarted, Perform "Run LiveUpdate" using the norton product main menu
Restart your machine again.
Once restarted, Perform "Run LiveUpdate" using the norton product main menu again.
Restart your machine again.
Once restarted, Perform "Run LiveUpdate" again. You should be current at this point.

I tried a variety of things over the course of the day, and this worked for me. Good luck !

Susan1942 · ‎02-04-2012

I too have a new laptop which was set up by the chap who does any work I have needed on my PC I am a silver surfer and a woman to boot. I have been having the same problem My Grandson uninstalled and then reinstalled it for me. However the problem persists. I am wondering if I would be able to do what you say has resolved the problem? Advice would be appreciated

dickevans · ‎04-08-2008

Susan1942 wrote:
I too have a new laptop which was set up by the chap who does any work I have needed on my PC I am a silver surfer and a woman to boot. I have been having the same problem My Grandson uninstalled and then reinstalled it for me. However the problem persists. I am wondering if I would be able to do what you say has resolved the problem? Advice would be appreciated

Hi,

I have no doubt that you can follow the instructions given but I don't think all of that may be necessary. A bit more information about your system would help. Also, what other security product is or has been installed on your system. Most laptops come with preinstalled security.

Thanks

Dick
Win7x64 SP1 current NIS V20

Susan1942 · ‎02-04-2012

Thank you for your response. I have carried out the instructions as per the previous persons and I am very happy to say that it has been successful. I have no further problem so trust that I will have no further problem Thanks so much for the advice

Sue

dickevans · ‎04-08-2008

Susan1942 wrote:
Thank you for your response. I have carried out the instructions as per the previous persons and I am very happy to say that it has been successful. I have no further problem so trust that I will have no further problem Thanks so much for the advice

Sue

Sue,

Glad to hear all is well.

We'll be here when you need us

Dick
Win7x64 SP1 current NIS V20