Reply
Newbie
othross
Posts: 2
Registered: ‎05-06-2012

Reformatting Laptop

My subscription with Norton has 352 days left. Need to reformat my Notebook. How should I do to get back to my subscription after reformatting? Please help. Thanks in advance

Super Trojan Terminator
Krusty13
Posts: 3,301
Registered: ‎05-31-2011

Re: Reformatting Laptop

Welcome othross,

 

This shouldn't be an issue.  As you are using the same hardware your subscription to N360 should not use any extra activations.

 

When you complete the reformat you  may have to uninstall any trial security products that were preinstalled before you install N360.  Each security program has an uninstaller usually found at their Homepage.

 

When you are ready to reinstall N360,  I suggest you log in to your Norton Account to download an up-to-date  activated copy of your Norton product.  Remember to run Live Update,  rebooting where required,  until no more updates are available.

 

If you run in to any problems activating  your new installation please contact Customer Support.  They can be reached at http://www.norton.com/chat.  Live Chat is usually the quickest.

 

Please let us know how you get on.

 

Thanks,  Dave.

Windows 7 x64 SP1     N360v20.3.1.22     NU16     SSR 2013     Secunia PSI     SpywareBlaster     NoScript     MBAM free     SAS free

Newbie
othross
Posts: 2
Registered: ‎05-06-2012

Re: Reformatting Laptop

Thanks Dave

Symantec Employee
muralisripada
Posts: 32
Registered: ‎09-29-2011

Re: Reformatting Laptop

Hi, 

 

You can go to   www.mynortonaccount.com

and under products tab -> You can find the product (if you registered it with your email address) and use the download button to download and reinstall the norton.

 

Thanks, 

Murali

Super Trojan Terminator
Krusty13
Posts: 3,301
Registered: ‎05-31-2011

Re: Reformatting Laptop


othross wrote:

Thanks Dave


You're welcome

Windows 7 x64 SP1     N360v20.3.1.22     NU16     SSR 2013     Secunia PSI     SpywareBlaster     NoScript     MBAM free     SAS free