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chrisfieldhouse
Posts: 2
Registered: ‎06-21-2010
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Removing a defunct computer from my Norton Activation.

Hello,

This is my first post so please forgive me.

 

been a happy Norton customer for a long time.

I purchased 360 when it first came out, and at that point, my machine was already several years old.

Unfortunately last year, my computer sufferred a total failure. To cut a long story short, built a new computer, installed 360, and installed 360 on my sons computer.

 

But now I am looking to add a 3rd machine, but I do not have any available activations left

 

I did a subject search and did indeed find this thread, which seemed relevant

http://community.norton.com/t5/Norton-360/Removing-computers-from-subscription/td-p/224268

 

The only difference is that I do not have the option to "remove" norton 360, since the machine has assigned to the junk pile and hard-disk formatted.

So I have 2 "active" machines in our household, yet all 3 subscriptions are "used" - how do I recover the activation that is associted with a computer that has been dead for a year?

 

Thanks in advance.

Norton Fighter
mdturner
Posts: 5,308
Registered: ‎04-11-2008

Re: Removing a defunct computer from my Norton Activation.

Hi chrisfieldhouse

 

Welcome to the Norton Community Forums

 

The best course of actions would be to contact Customer Support via this free chat link

 

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

 

Explain the issue and they will correct the activation count for you.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Visitor
chrisfieldhouse
Posts: 2
Registered: ‎06-21-2010

Re: Removing a defunct computer from my Norton Activation.

Thank You