05-04-2012 09:00 AM
First: Renewed Norton 360 today at a cost of $79.99. Last year it was only $58.83.
Last year and this year both were ordered straight from Symantec.
Second: Plus this time they added on a tax of $5.60.
Am I getting a program that is $21.16 better ???
Makes a grand total of $85.59.
So if Symantec is in California, and I am in Ohio, and I ordered off the web, exactly what is this $5.60 tax for.
It appears to be Ohio's 7% sales tax ?
This is the first time in all my years of ordering on the web that I have been charged a sales tax.
does Symantec have a physical presence in Ohio ???
05-04-2012 02:23 PM - edited 05-04-2012 02:25 PM
We only deal with technical matters here so I suggest you contact the excellent Norton OnLine Customer Support Team via the CHAT route as below which uses the computer keyboard, not your phone, since they are very helpful and they have the tools to deal with pricing etc.
What you might do, if here is no better alternative, is to ask the Team to get you a refund for your purchase price from them, since they have a 60 day satisfaction warranty even if you have installed the product.
Then check your weekend flyers from the usual main street stores and also that very well known online source that everyone knows for the same product on sale with rebates and discounts that usually bring it to about $40 at the moment for the Standard N 360 or $10 more for Premier. But it can be less and I've just seen $33 on line at the place I can't name. If you choose that website I prefer only to buy if it says it comes from their own warehouses and avoid when they pass the order to a third party.
If you do buy online beware of prices that are too good to be true because there are a lot of scammers about selling stolen or used products or KEYs.
To contact customer support Click on this link https://www.norton.com/chat and work on from there.
Please let us know how you get on ....
PS The Sales Tax might be if Norton have some kind of base in Ohio or it may be that they are one of the States that has agreements with internet suppliers to charge sales tax even when there is no bricks and mortar location in their State.